What are the responsibilities and job description for the Client Relations Expert position at B&B COMMUNICATIONS GROUP, INC?
Customer Service Role
We are seeking a skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch support to our clients and ensuring their needs are met.
Duties and Responsibilities
Requirements
We are seeking a skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch support to our clients and ensuring their needs are met.
Duties and Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain knowledge of company products and services to effectively communicate with customers.
- Provide excellent customer service and ensure customer retention through proactive communication and issue resolution.
- Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on industry trends.
Requirements
- Bachelor's degree in Communications, Business, or related field preferred.
- 2 years of experience in customer-facing roles, preferably in the telecommunications industry.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Problem-solving abilities and attention to detail.
