What are the responsibilities and job description for the General Manager position at B&B Theatres?
Job Description
Job Overview:
As a committed, proactive General Manager, you will work with supporting management to hire
and train staff and ensure that patrons receive excellent service. The role of a General Manager
is to supervise and coordinate the entire team. They must ensure the guest receives a warm
welcome and that service and equipment runs smoothly.
You will also manage inventory and resources pertaining to all amenities within the building,
helping the marketing team with promotional events, ensure that quality and safety controls are
followed, maintain current licenses, create schedules, and work with the operations team to set
business objectives to increase profits and maximize customer satisfaction. You should also be
able to work with and mentor diverse personalities and diffuse tense situations.
Delegation of responsibilities is a must, and will help cultivate the next class of managers, but you
should become competent in all tasks and processes throughout the location.
This job requires you to work during the evening, on weekends, and occasionally on holidays.
Responsibilities
Job Duties include but are not limited to:
▪ Hiring, training, motivating and coaching employees as they provide attentive, efficient
service to Guests, assessing employee performance, and providing helpful feedback and
training opportunities.
▪ Resolving conflicts or concerns from Guests and employees.
▪ Monitoring theatre activity and ensuring it is properly staffed.
▪ Ensuring staff members follow company policies and procedures.
▪ Keeping up to date on personnel records and certifications needed for the staff.
▪ Learning Client side of payroll software and be able to compile and submit biweekly
payrolls.
▪ Maintaining a positive, empathetic, and professional attitude toward Guests and team
members at all times.
▪ Responding promptly to guest requests.
▪ Staying current on new releases and upcoming movies.
▪ Communicating and coordinating as a team with your fellow colleagues.
▪ Ensure customer satisfaction and provide professional Guest support.
▪ Remaining attentive to corporate requests and mindful of related responsibilities.
▪ Monitor cost of goods sold (COGS), implement and maintain efficiencies and standards
set forth by the District Operations Department and ownership.
▪ Monitor payroll hours and payroll costs, maintaining efficiencies and standards as set
forth by District Operations Department and ownership
▪ Cleaning.
▪ You will likely find yourself doing a wide variety of tasks each time you work. You might
sell tickets, but still help a guest at the concession stand or lend a hand cleaning an
auditorium between shows.
▪ Completing any other duties as delegated or directed by your supervisor.
Qualifications
▪ Must be at least 21 years old at the time of hire.
▪ If at any bar location, R-Serving is required and must be willing and able to pour at least
basic drinks.
▪ If there is a religious reason as to why alcohol cannot be served, an official religious
exemption in writing needs to be provided.
▪ If at a kitchen location, ServSafe certification is required.
▪ Must be able to run errands and provide current driver license and vehicle insurance.
▪ Must have the availability to open and/or close regularly.
Company Description
Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.
Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.
We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.
Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.
The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the corporate office is staffed.
Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the corporate office is staffed.
Job Overview:
As a committed, proactive General Manager, you will work with supporting management to hire
and train staff and ensure that patrons receive excellent service. The role of a General Manager
is to supervise and coordinate the entire team. They must ensure the guest receives a warm
welcome and that service and equipment runs smoothly.
You will also manage inventory and resources pertaining to all amenities within the building,
helping the marketing team with promotional events, ensure that quality and safety controls are
followed, maintain current licenses, create schedules, and work with the operations team to set
business objectives to increase profits and maximize customer satisfaction. You should also be
able to work with and mentor diverse personalities and diffuse tense situations.
Delegation of responsibilities is a must, and will help cultivate the next class of managers, but you
should become competent in all tasks and processes throughout the location.
This job requires you to work during the evening, on weekends, and occasionally on holidays.
Responsibilities
Job Duties include but are not limited to:
▪ Hiring, training, motivating and coaching employees as they provide attentive, efficient
service to Guests, assessing employee performance, and providing helpful feedback and
training opportunities.
▪ Resolving conflicts or concerns from Guests and employees.
▪ Monitoring theatre activity and ensuring it is properly staffed.
▪ Ensuring staff members follow company policies and procedures.
▪ Keeping up to date on personnel records and certifications needed for the staff.
▪ Learning Client side of payroll software and be able to compile and submit biweekly
payrolls.
▪ Maintaining a positive, empathetic, and professional attitude toward Guests and team
members at all times.
▪ Responding promptly to guest requests.
▪ Staying current on new releases and upcoming movies.
▪ Communicating and coordinating as a team with your fellow colleagues.
▪ Ensure customer satisfaction and provide professional Guest support.
▪ Remaining attentive to corporate requests and mindful of related responsibilities.
▪ Monitor cost of goods sold (COGS), implement and maintain efficiencies and standards
set forth by the District Operations Department and ownership.
▪ Monitor payroll hours and payroll costs, maintaining efficiencies and standards as set
forth by District Operations Department and ownership
▪ Cleaning.
▪ You will likely find yourself doing a wide variety of tasks each time you work. You might
sell tickets, but still help a guest at the concession stand or lend a hand cleaning an
auditorium between shows.
▪ Completing any other duties as delegated or directed by your supervisor.
Qualifications
▪ Must be at least 21 years old at the time of hire.
▪ If at any bar location, R-Serving is required and must be willing and able to pour at least
basic drinks.
▪ If there is a religious reason as to why alcohol cannot be served, an official religious
exemption in writing needs to be provided.
▪ If at a kitchen location, ServSafe certification is required.
▪ Must be able to run errands and provide current driver license and vehicle insurance.
▪ Must have the availability to open and/or close regularly.
Company Description
Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.
Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.
We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.
Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.
The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the corporate office is staffed.
Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the corporate office is staffed.
