What are the responsibilities and job description for the Harrisonville - Theatre Staff Front Line Staff position at B&B Theatres?
Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal : creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values : family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.
1 JOB OVERVIEW As a frontliner, Theatre Staff will work behind concession and box office, interacting with Guests to make each experience magical and fun. This position requires you to work during the evening, on weekends, and occasionally on holidays. RESPONSIBILITIES Job Duties include but are not limited to : Customer Service
- Greeting guests upon arrival and making them feel welcome.
- Maintaining a positive, empathetic, and professional attitude toward guests at all times.
- Responding promptly to Guest requests.
- Ensure customer satisfaction and provide professional guest support.
- Staying current on new releases and upcoming movies.
- Communicating and coordinating as a team with your fellow colleagues.
- Completing any other duties as delegated or directed by your supervisor. Sales
- Work behind registers managing transactions of guests on ticket sales or redemption of vouchers.
- Sell concession items to guests.
- Be knowledgeable of the items offered by the theatre including prices. Cleaning / Sanitation
- Obtain a Health Department "Food Handler's Permit" within 30 days of hire if required by individual state law or the local Health Department.
- Prepare and handle food in accordance with company policy and local health regulations.
- Maintain clean and tidy workstation, concession, and box office areas at all times.
Maintain clean auditoriums, restrooms and any areas as directed by theatre management, including sweep and mop floors, pick up and empty trash in and around the building.
