Client Services Representative/Receptionist

B.E.S.T. VETS Animal Hospital (BVAH) is a multi-doctor practice seeking a PT or FT Client Service Representative (CSR) for our quickly growing and fast-paced team, in beautiful Sanford Florida. We are looking for someone with 1 to 2 years’ experience within the veterinary field, is self-motivated, detail-oriented and dedicated to providing quality care to our patients with great customer service skills. Applicant must be a team player.

At BVAH, we feel that “Quality over Quantity” is what allows us to offer the best medicine and excellent care to our clients and patients. We aim to exceed each pet owner’s expectations, which includes making them part of the BVAH family. Because of this we are looking for a personable plus highly professional CSR to join us in delivering such things on a daily basis.

The CSR is the “face of the place- first and last impression” for every client’s experience. The Client Service Representative sets the tone for the practice as we build and maintain each owner’s and their pet’s trust and confidence in our abilities.

Specific Job Requirements of CSR/Receptionist include by not limited to:

· Customer service functions, including: greeting visitors, answering telephones, getting weights on most pets and guiding clients and their pets to exam rooms.

· Scheduling and confirming appointments.

· Placing outbound calls for follow-ups and reaching out to prospective clients.

· Presenting and explaining fees in accordance to BVAH’s set policies, including processing payments.

· Recommending, selecting, and obtaining products and services, including prescriptions; under specific BVAH policies and the direction of a veterinarian.

· Answering questions, but not giving uneducated medical advice, regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

· Managing medical records, charts, reports and correspondence/communications.

· Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

· Plus other routine day-to-day CSR tasks as needed.

· Knowledge of AviMark and being bilingual is a plus but not a requirement.

Responsibilities Summary:

CSR applicant should be a quick learner who is open-minded with the drive and hunger to learn. Be flexible, reliable, personable, patient and have great customer service skills with a positive attitude.

Position Includes:

Paid time off, veterinary mentorship, staff feeding program benefits, flexible schedule when available, discounted boarding of pets pending availability, professional discounts and family discounts for veterinary medical care and services, strive to offer a good “work-life balance” and we promote a healthy and fun “Family-like” working environment.

Physical Demands:

Work is generally performed in an office environment. Ability to sit for long periods of time, stooping, and bending to pick up 30 lbs or more. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Feel free to "Like-us on Facebook" to find more contact information (i.e. phone, email, address): to submit your resume. You are also welcome to stop by our office to fill out an application or drop off a resume anytime. We look forward to the possibility of adding you to the “BVAH Family”!'

Job Types: Full-time, Part-time, Temporary, Internship

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Do you work well with people and animals?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Sanford, FL (Required)

Work Location: In person

Salary : $13 - $15