What are the responsibilities and job description for the Client Services Representative position at B&F Ceramics Design Showroom, Inc.?
About Us:
We are a family-owned business specializing in importing high-quality tile and stone products. Our dynamic team operates within a fast-paced environment, dedicated to delivering exceptional customer service.
Job Description:
We are searching for a skilled Client Service Representative to join our team. You will play a crucial role in ensuring customer satisfaction by processing orders, handling inquiries, and maintaining strong client relationships.
Responsibilities:
- Handle inbound and outbound calls efficiently and courteously, while also demonstrating proficiency in email communication.
- Provide accurate and comprehensive answers to customer inquiries regarding products, pricing, and availability.
- Process orders in our database system accurately and in a timely manner to ensure customer satisfaction.
- Perform general office tasks and assist with projects as needed to support the smooth operation of the office.
- Utilize available resources to conduct research and gather information necessary to address customer inquiries effectively.
- Respond promptly, professionally, and accurately to all customer inquiries, including quotes, order status requests, complaints, and product returns.
Requirements:
- Dependable attendance and punctuality.
- Previous successful experience in a corporate environment.
- Excellent communication skills, including active listening and clear articulation of information.
- Strong ability to multitask, prioritize tasks, and manage time effectively.
- Capable of working both independently and collaboratively as part of a team.
- Demonstrated customer service skills and a focus on delivering high-quality service.
- Attention to detail and commitment to maintaining quality standards.
- Proficient in using computers and software applications.
- Ability to adapt to changing priorities and work under pressure.
- Strong data entry skills.
Preferred Qualifications:
- College degree in a relevant field.
- Experience in tile or similar industry.
- Prior experience in customer service roles.
- Proficiency in Microsoft Office suite and Outlook.
- Data entry experience.
Top of Form
Job Type: Non-Exempt
Environment: Corporate office setting, Business casual dress, Desk, Stationary, Minimal lifting
Full-time: Monday - Friday 8:30am - 5:00pm
Pay: $20.00 per hour
Benefits: paid vacation, paid holidays, health insurance, life insurance, 401K match, 401K, employee referral program
Equal Employment Opportunity Policy
B&F Ceramics Design Showroom, Inc., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service: 1 year (Required)
- Data and Order Processing: 1 year (Required)
- High Call Volume: 1 year (Required)
Work Location: In person
Salary : $19 - $20
