Customer Service Manager

• Supervise and lead the customer service team, ensuring a high level of professionalism and responsiveness.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Handle customer inquiries, complaints, and escalations, providing prompt and effective resolutions.
• Monitor customer feedback and store performance, identifying areas for improvement.
• Train and mentor customer service representatives to improve service quality and sales support.
• Ensure seamless in-store and online shopping experiences, including order processing, returns, and exchanges.
• Work closely with the sales and marketing teams to align customer service efforts with business goals.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Manage customer loyalty programs and initiatives to retain and attract customers.

Key Skills & Experience

• Proven experience as a Customer Service Manager or similar role in retail, textiles, or fashion.
• Strong leadership and team management skills.
• Excellent problem-solving, communication, and conflict resolution abilities.
• Proficiency in customer service software and POS systems.
• Ability to handle a fast-paced retail environment and multitask effectively.
• Knowledge of textiles, fabrics, and fashion trends is a plus.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• Minimum of 3-5 years of customer service experience, with at least 2 years in a managerial role.

Benefits

• Competitive salary performance-based incentives
• Employee discounts on store products
• Career development and training opportunities
• Paid holidays and pension plan

Job Type: Full-time

Pay: $38,805.00 per year

Shift:

• Morning shift

Ability to Commute:

• Oldham, SD 57051 (Preferred)

Ability to Relocate:

• Oldham, SD 57051: Relocate before starting work (Preferred)

Work Location: In person

Salary : $38,805