What are the responsibilities and job description for the Burlington - Returns Evaluator 1 position at B&H Photo Recruiting Department?
B & H
Job Description
Job Title:
Returns Evaluator
Division/Department:
Fulfillment
Reports to:
Approved By:
Viewed By:
Human Resources- NJF
Last Reviewed:
Job Overview:
The Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.
Essential Responsibilities:
Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
Examines returned merchandise to determine condition and checks for accessories.
Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
Enters return into system.
Processes refund, credit, restocking fee, etc. based on B&H policies.
Creates new order if exchange is requested.
Repacks merchandise to new condition, if recategorized as new
Additional Responsibilities:
As assigned by the manager
Specific Knowledge, Skills and Abilities:
· Organized and detailed oriented
· Exceptional customer service skills
· Knowledge of computer system (UNIX, web, email, excel)
Preferred Education, Experience and Licenses:
Minimum 2 years experience in a Warehouse
High school diploma or equivalent required.
Previous experience troubleshooting computers and cell phones is preferred but not required
Physical Environment/Occupational Risks:
Must be able to lift 50lbs independently and up to 80lbs with assistance.
Extended periods of standing/walking
Required Schedule:
Monday-Thursday 9am-6pm, Friday 9am-2:30pm
**Eligibility contingent upon background screening
B&H is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Salary : $19
