What are the responsibilities and job description for the Customer Service- Inside Sales position at Bühler Group?
We are seeking a Spare Parts Specialist for Customer Service- Inside Sales who will be responsible for performing a variety of customer support and customer service duties with regards to spare parts and project coordination with latitude for un-reviewed action or decision.
This is where you'll excel
Primary Responsibilities
Required Skill And Experience
Stephanie Correa
Senior Human Resources Generalist
Contact form
Connect on LinkedIn
Links you may find useful
Application process
Diversity, equity & inclusion
Our TOP values
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
This is where you'll excel
Primary Responsibilities
- Answers phone calls from customers with issues
- Resolves customer complaints involving frequent independent judgment
- Issues service parts in response to customer orders
- Manages customer service projects involving frequent and independent judgments
- Quotation of machine upgrade and repair projects with some supervision from team leader
- Occasional visits to customer sites to evaluate, repair, and assist with projects
- Provides and implements input to improve customer response procedures
- Provides input to service parts stocking levels
- Assists Level 3 Customer Service Technician as needed
- Trains Level 1 Customer Service Technician
- International & domestic travel as required – potential for 25% travel
- Shared responsibility for monitoring the after-hours on-call phone
Required Skill And Experience
- Previous service technician or machine builder experience
- High school diploma or GED
- At least 2 years of professional experience
- Working knowledge of BuhlerPrince policies, procedures, systems and products
- Experience with Microsoft Office Suite
- Excellent phone communication skills
- Ability to maintain positive composure in stressful phone conversation
- Degree appropriate for the position or other equivalent training or experience
- Experience with an MRP system
- Experience working in a team environment
- Good understanding of machine component terminology
Stephanie Correa
Senior Human Resources Generalist
Contact form
Connect on LinkedIn
Links you may find useful
Application process
Diversity, equity & inclusion
Our TOP values
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
