What are the responsibilities and job description for the Customer Service Manager (Field Service) position at Bühler Group?
Location: Owatonna, MN, US, 55060
Work Site: Hybrid
Duration: Permanent / Unlimited
Date: Mar 4, 2025
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Summary
Join Sputtering Components Inc. as the Customer Service and Support Manager to play a pivotal role in delivering top-notch service solutions that set the global benchmark for rotary cathodes and RAM Bars. You'll be at the forefront, supervising and guiding a dedicated team of Field Service Engineers and Service Technicians. Your leadership will drive excellence in our customer service operations and help us continue our tradition of unparalleled quality and timely delivery. Apply here to join our dynamic team and make a difference every day!
The compensation range for this position is $90,000 - $110,000 with a 15% variable bonus.
Job Responsibilities
Jack Drucker, Regional Recruiter
jack.drucker@buhlergroup.com
Benefits
International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
15 days vacation
Sick Time
Maternity and Paternity Leave
At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.
As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let’s create impact together!
Nearest Major Market: Owatonna
Work Site: Hybrid
Duration: Permanent / Unlimited
Date: Mar 4, 2025
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Summary
Join Sputtering Components Inc. as the Customer Service and Support Manager to play a pivotal role in delivering top-notch service solutions that set the global benchmark for rotary cathodes and RAM Bars. You'll be at the forefront, supervising and guiding a dedicated team of Field Service Engineers and Service Technicians. Your leadership will drive excellence in our customer service operations and help us continue our tradition of unparalleled quality and timely delivery. Apply here to join our dynamic team and make a difference every day!
The compensation range for this position is $90,000 - $110,000 with a 15% variable bonus.
Job Responsibilities
- Lead customer service and support department
- Communicates directly with customers on service project status
- Participates in JDI (Just-Do-It) meetings
- Participates in 8D process (Process/Product Improvement)
- Generates service performance reports, able to share with leadership team
- Request of Engineering/R&D, service team requests (Product Improvement & Tools)
- Support of Engineering and R&D for specific projects (data collection in the field and internal)
- Champion the Continuous Improvement Process, support and promote culture
- Participates in design review and project hand-over meetings (Retrofits)
- Provides leadership, guidance, and development opportunities to members of the service team
- Manages and schedules service needs for project installation and commissioning. Provides service resources to address product related issues and provide product training/troubleshooting
- Works with SCI sales to ensure critical delivery/services
- Lead Service Team planning and implementing Cathode Lid Retrofits, with Engineering/Controls support team
- Works closely with SCI Production/ Project Mgt./Scheduling resources, for schedule updates relating to Service (RMA’s and address potential schedule conflicts)
- Additional technical projects as assigned
- Ensure customer satisfaction
- Manage and enforce SCI Channel Partner and SCI remote location best service practices
- Ensure training and materials are consistent
- Create Customer Partnership Plans: Follow up
- Update Service as a Sales Program (identify customers and implement)
- Closure of customer support issues
- Work closely with Quality management to ensure top of the line quality products are being shipped for Service Cases
- Manage customer complaint issues and report
- Assist sales and engineering in pre-sales activities when needed
- Must be able to travel up to 40% domestically and internationally
- 4-year technical degree and 3 years’ experience in project management
- Keen attention to detail
- Experience in vacuum technology is a plus
- Be an independant self-starter
- Must have great organizational skills and be able to multi-task across products and sites
- Proven excellent written, verbal, and presentations skills
- Proficient in Microsoft Office products (Excel, Word, PowerPoint, Project), Solid works experience a plus
- Experience with industrial controls and automation is a plus
Jack Drucker, Regional Recruiter
jack.drucker@buhlergroup.com
Benefits
International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
15 days vacation
Sick Time
Maternity and Paternity Leave
At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.
As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let’s create impact together!
Nearest Major Market: Owatonna
Salary : $90,000 - $110,000
