What are the responsibilities and job description for the Services Parts Execution position at Bühler Group?
Location: Holland, MI, US, 49423-5410
Work Site: Onsite
Duration: Permanent / Unlimited
Date: Feb 14, 2025
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Summary
Part of global Buhler Group, BuhlerPrince is a Die Casting equipment solutions company. We are a unique community of people committed to:
Job Responsibilities
Primary Responsibilities
Required Skill and Experience
Stephanie Correa - Senior HR Generalist
stephanie.correa@buhlergroup.com
Benefits
International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
Paid vacation & Paid Sick Time
At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.
As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let’s create impact together!
Work Site: Onsite
Duration: Permanent / Unlimited
Date: Feb 14, 2025
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
Summary
Part of global Buhler Group, BuhlerPrince is a Die Casting equipment solutions company. We are a unique community of people committed to:
- Delivering total customer satisfaction by providing innovative, high technology die casting equipment and services that set standards for quality, value, and customer satisfaction.
- Promoting a corporate culture where teamwork, trust, individual responsibility, active involvement, open communication, high expectations and values are demonstrated by all team members.
- Earning a return on investment sufficient to meet responsibilities to stockholders, the BuhlerPrince Team, and the community.
- Sharing our corporate financial success and individual resources with those causes deserving our support, by allocating corporate charitable contributions, while encouraging teammate participation.
Job Responsibilities
Primary Responsibilities
- Answers phone calls from customers with issues
- Resolves customer complaints involving frequent independent judgment
- Issues service parts in response to customer orders
- Manages customer service projects involving frequent and independent judgments
- Quotation of machine upgrade and repair projects with some supervision from team leader
- Occasional visits to customer sites to evaluate, repair, and assist with projects
- Provides and implements input to improve customer response procedures
- Provides input to service parts stocking levels
- Assists Level 3 Customer Service Technician as needed
- Trains Level 1 Customer Service Technician
- International & domestic travel as required – potential for 25% travel
- Shared responsibility for monitoring the after-hours on-call phone
Required Skill and Experience
- Previous service technician or machine builder experience
- High school diploma or GED
- At least 2 years of professional experience
- Working knowledge of BuhlerPrince policies, procedures, systems and products
- Experience with Microsoft Office Suite
- Excellent phone communication skills
- Ability to maintain positive composure in stressful phone conversation
- Degree appropriate for the position or other equivalent training or experience
- Experience with an MRP system
- Experience working in a team environment
- Good understanding of machine component terminology
Stephanie Correa - Senior HR Generalist
stephanie.correa@buhlergroup.com
Benefits
International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
Paid vacation & Paid Sick Time
At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.
As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let’s create impact together!
