IT Support Technician (On-site)

Description

Are you looking to join Florida’s fastest growing mechanical contracting team?
B&I Contractors, Inc., a proud three-time winner of the Great Place to Work certification, is seeking an experienced and dedicated IT Support Technician to join our dynamic and expanding team.

Why Choose B&I Contractors, Inc.?

• Industry Leader: As Florida’s fastest growing mechanical contractor, we specialize in large-scale commercial projects.
• Continuous Development: Benefit from our NCCER-certified in-house and online training that equips you with the skills needed to advance in your career.
• Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being.
• Retirement Benefits: We are a 100% employee owned company with an ESOP. You can also participate in our 401(k) plan with company match and explore post-tax Roth IRA options to secure your financial future.
• Established Legacy: Join a team of over 1000 employees contributing to our success since 1960, with a proven track record of excellence in mechanical contracting.

Duties:
Perform a variety of maintenance of Company technology hardware and software installations, peripherals, and end-user support to ensure end-user workstations and mobile devices meet company and user requirements. Provide support to staff on company-supported applications. Troubleshoot computer problems and root cause analysis. Perform responsibilities in accordance with all company standards, policies, and procedures.

IT Help Desk

• Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.
• Documents all IT support cases.

• Update activity in the IT tracking software.
• Update asset information into Professional Service Automation Software.
• Escalate cases to IT Team.

• Installs, configures, and maintains PCs, laptops, and all mobile devices. And other related equipment, devices, and systems; add or upgrades and configures disk drives, printers, scanners, and related equipment.
• Performs software and application installation and upgrades.
• Create and maintain network documentation and Standard Operating Procedures.
• Maintain, inventory, and organize spare equipment, replacement parts, software, and tools in the IT Help Desk area.

• Assist in managing company cellular equipment and wireless plans.
• • Setup and configure mobile devices based upon end user department.
  • Provide smart phones to users and manage through company MDM.
  • Provide and troubleshoot mobile wireless data devices.
  • Maintain cellular phone list for accounting purposes.
• Setup and configure desktop and laptop via Imaging Software.

MINIMUM REQUIREMENTS/EXPERIENCE:

• Ability to communicate technical information to nontechnical personnel.
• Ability to install, configure and maintain PC, networks and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.
• Working knowledge on Microsoft 365 products and Windows 10/11.