What are the responsibilities and job description for the Customer Service Rep position at B&K Luxury Estates?
Welcome to B&K Luxury Estates, where elegance meets exceptional service. Located in the heart of New York, New York, we pride ourselves on delivering unparalleled support to our prestigious clientele. As a Customer Service Representative, you will be the vital link between our valued clients and the luxurious offerings we provide. This on-site role promises an engaging environment where your enthusiasm and dedication can truly shine.
Join us to become part of a dynamic team committed to excellence. With a focus on inviting communication, you'll help us enhance our clients' experiences at every interaction. At B&K Luxury Estates, we offer not just a job, but a journey where you can nurture meaningful customer relationships while contributing to our esteemed reputation.
If you're ready to make a difference and be part of a company that values positivity and quality, B&K Luxury Estates warmly invites you to apply.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Flexible Schedule
Responsibilities
Client Interaction: Provide exceptional customer service and engage with clients through various communication channels.
Issue Resolution: Identify and resolve customer inquiries and complaints efficiently and professionally.
Product Knowledge: Maintain a deep understanding of B&K Luxury Estates' offerings to provide accurate information to customers.
Document Management: Accurately record client interactions and transactions using CRM systems.
Feedback Collection: Gather customer feedback to contribute to the continuous improvement of services and offerings.
Team Collaboration: Work closely with team members to ensure seamless service and build a supportive work environment.
Requirements
Experience: Proven experience in customer service or a related field.
Communication Skills: Excellent verbal and written communication skills are essential.
Problem Solving: Strong problem-solving skills and attention to detail.
Customer Focus: Ability to provide excellent customer service and handle complaints professionally.
Adaptability: Ability to work in a fast-paced environment and manage stressful situations calmly.
Teamwork: Strong team player with the ability to work independently when required.
Multitasking: Ability to handle multiple tasks simultaneously with time management skills.
Technology: Familiarity with CRM systems and basic computer applications.
Language: Fluency in English required; additional languages are a plus.
Salary : $55,000 - $65,000