What are the responsibilities and job description for the Customer Service Rep position at B&K Luxury Estates?
Welcome to B&K Luxury Estates, where excellence in customer service meets luxury and sophistication. Situated in the vibrant city of Cincinnati, Ohio, we take pride in providing exceptional service through our dedicated and passionate Customer Service team. We are currently looking for an inviting and enthusiastic Customer Service Representative to join our ranks. In this role, you will be the cornerstone of communication with our valued clients, ensuring that every interaction embodies the luxury and care that B&K Luxury Estates is known for. With no remote work option, you will be part of our vibrant office community, enabling you to build strong connections and establish a meaningful relationship with team members and clients alike. If you are driven by a passion for creating outstanding customer experiences and wish to contribute to a positive and inviting team atmosphere, B&K Luxury Estates is the perfect place for you. Join us in our mission to deliver distinction and satisfaction to our clients. Apply now!
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Responsibilities
Customer Interaction : Deliver exceptional customer service by addressing inquiries, resolving issues, and providing information related to B&K Luxury Estates properties.
Communication : Respond efficiently to phone calls, emails, and live chat messages, ensuring high standards of accuracy and professionalism.
Data Entry : Accurately document customer interactions and transactions in the company's CRM system.
Problem-Solving : Proactively identify customer needs and provide timely solutions to foster satisfaction and loyalty.
Feedback Gathering : Collect customer feedback and provide valuable insights to improve service quality and customer experience.
Collaboration : Work closely with team members and other departments to ensure seamless service delivery and effective problem resolution.
Continuous Improvement : Stay informed about the latest company offerings, policies, and procedures to provide accurate information and support the customer base effectively.
Requirement
Education : High school diploma or equivalent required.
Experience : Prior experience in customer service or call center environment is a plus.
Communication Skills : Excellent verbal and written communication skills are essential.
Customer Service Orientation : Strong desire to provide exceptional service and create positive customer experiences.
Problem-Solving Skills : Ability to think on your feet and resolve issues in a timely manner.
Team Collaboration : Demonstrates the ability to work well within a team environment.
Computer Skills : Proficient in using computers and familiarity with CRM software is an advantage.
Salary : $49,000 - $60,000
