What are the responsibilities and job description for the Customer Support & Relationship Management position at B&K Luxury Estates?
Job Description
Job Description
Join B&K Luxury Estates, a prestigious real estate firm located in the vibrant heart of Dallas, Texas, as a key member of our Customer Support & Relationship Management team. As the first point of contact, you will be instrumental in fostering lasting relationships with our clients, ensuring they receive unparalleled service and support. This role is fully on-site, allowing you to immerse yourself in the rich, collaborative culture that defines B&K Luxury Estates.
We are seeking a positive, inviting individual who thrives in a dynamic environment and is passionate about delivering exceptional customer service. If you are ready to be part of a team that values trust, collaboration, and client satisfaction above all, we invite you to apply and join us in shaping a premier customer experience. B&K Luxury Estates offers a unique opportunity to grow and shine within the luxury real estate sector. Your journey to become a vital contributor to our esteemed team begins here!
Benefits
Monthly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Responsibilities
Customer Interaction : Respond promptly and professionally to customer inquiries and resolve issues efficiently.
Relationship Management : Build and maintain strong relationships with clients, ensuring long-term satisfaction and loyalty.
Problem Solving : Analyze customer complaints and provide viable solutions to enhance customer satisfaction.
Record Keeping : Maintain accurate records of all customer interactions, transactions, feedback, and complaints.
Communication : Convey information clearly and effectively to customers via telephone, email, and in-person interactions.
Feedback Collection : Gather and report customer feedback to the management to assist in service improvement initiatives.
Requirements
Experience : Previous experience in customer service or a call center environment is desirable.
Communication Skills : Excellent verbal and written communication skills are essential.
Interpersonal Skills : Strong ability to build rapport and foster relationships with clients.
Problem-Solving : Demonstrated ability to address and resolve customer inquiries and issues efficiently.
Team Collaboration : Ability to work effectively in a team-oriented environment.
Time Management : Strong organizational skills with the ability to handle multiple tasks and priorities.
Adaptability : Ability to adapt to a fast-paced and dynamic work environment.
Tech-Savvy : Proficiency with customer service software and CRM tools.
Availability : Must be able to work flexible hours, including weekends if required.
