What are the responsibilities and job description for the Support Representative position at B&L Information Systems Inc?
Job Title: Support Representative
Department: Professional Services
Reports To: Vice President of Professional Services
An ideal candidate will bring a strong sense of organization, problem-solving skills, and passion for helping customers succeed. Are you able to adapt, communicate effectively, and prioritize tasks? Great news! B&L Information Systems is looking for a Support Representative to join our team in Bridgman, MI. office.
About Us:
B&L Information Systems is a leading provider of Enterprise Resource Planning (ERP) software solutions for foundry and die casting industries since 1976. Headquarters in Bridgman, MI.
B&L provides reliable SaaS technology, Industry developed solution with a highly experienced team of business professionals.
Job Summary:
Reporting directly to the Vice President of Professional Services, the Support Representative at B&L Information Systems is responsible for delivering exceptional customer support for Odyssey ERP by troubleshooting issues and providing effective solutions to customers.
As a Support Representative, key responsibilities include the following:
- Provide timely and professional support to customers.
- Troubleshoot and diagnose software issues, escalating when necessary.
- Offer step-by-step guidance and resolutions to end users.
- Collaborate with cross-functional teams and act as a liaison between customers and our organization.
Required Skills and Experience
- Strong analytical and problem-solving skills
- ERP software knowledge
- Excellent customer service and communication skills.
Desired Skills and Experience
- 1-3 years of experience of ERP or software support experience
- Strong understanding of business operations
- Ability to troubleshoot issues and recommend solutions
- Proven ability to work directly with customers to develop and implement effective solutions
Compensation
- $45,000 - $50,000 base salary
- This is a bonus eligible position.
- Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.
- B&L provides full pay range so candidates can consider their growth potential.
Benefits
- Incredible health benefits (Traditional and HSA options), with dental and vision coverage.
- 401(k) plan with employer match.
- Paid time off as well as company holidays, sick leave, bereavement leave, and 4 weeks of fully paid parental bonding leave.
- Short and long-term disability and life insurance.
- Additional optional benefits include accidental insurance and tuition reimbursement.
Additional Details
- This is a hybrid position that requires 3 days per week at our Bridgman office and allows 2 days per week, work from home.
- This role requires the candidate to have the authority to work in and be located in the US.
- This position could require up to 50% travel.
B&L Information Systems is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment at B&L is based on business needs, job requirements, and individual qualifications. All qualified applicants will receive considerations for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations of in the locations where we operate.
Americans with Disabilities Act (ADA)
B&L will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at hr@blinfo.com
Salary : $45,000 - $50,000
