Demo

IT Support Desk Supervisor

B&L PC SOLUTIONS INC
Hauppauge, NY Full Time
POSTED ON 2/1/2025
AVAILABLE BEFORE 4/1/2025
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
We’re currently in search of a Supervisor to fulfill the following job responsibilities:

  • Initial triage on all inbound support calls
  • Answering incoming calls and responding to incoming tickets
  • Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
  • Dispatching tickets that are not able to be handled remotely to our on-site technicians
  • Verifying that backups are functioning properly both on-site and off-site for clients
  • Confirming that client's are satisfied with the products and services that are being provided to them
  • Assist with organizing documentation for clients
  • Creation of standard operating procedures
Qualifications:

1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
2. You should consider yourself to be kind, patient, and happy
3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

  • IT Help Desk / Support: 2 years (Required)
Education:

High school graduate

Associates Degree (Minimum)

Salary : $45,000 - $65,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Support Desk Supervisor?

Sign up to receive alerts about other jobs on the IT Support Desk Supervisor career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$79,786 - $100,362
Income Estimation: 
$95,561 - $118,859
Income Estimation: 
$52,944 - $67,958
Income Estimation: 
$61,532 - $79,081
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$43,772 - $56,874
Income Estimation: 
$52,944 - $67,958
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602

Sign up to receive alerts about other jobs with skills like those required for the IT Support Desk Supervisor.

Click the checkbox next to the jobs that you are interested in.

  • Critical Care Skill

    • Income Estimation: $45,833 - $56,838
    • Income Estimation: $65,729 - $89,521
  • Customer Complaint Resolution Skill

    • Income Estimation: $48,237 - $67,068
    • Income Estimation: $48,040 - $64,138
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other IT Support Desk Supervisor jobs in the Hauppauge, NY area that may be a better fit.

IT Help Desk Technician

Madison IT Group, Amagansett, NY

Future Opening: IT Help Desk Supervisor

B&L PC SOLUTIONS INC, Hauppauge, NY

AI Assistant is available now!

Feel free to start your new journey!