What are the responsibilities and job description for the Level 2 IT Support Specialist Must have MSP Experience position at B&L PC SOLUTIONS INC?
Must have experience working with an MSP
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About Us :
B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology solutions.
Job Overview :
We are seeking a highly skilled Level 2 IT Support Technician with experience in the MSP industry to join our dynamic team. The ideal candidate will play a critical role in providing technical expertise, troubleshooting complex issues, and ensuring the smooth operation of our clients' IT environments.
Key Responsibilities :
- Provide advanced technical support to clients via phone, email, and remote assistance tools.
- Diagnose and resolve complex hardware and software issues, including network connectivity, server, and workstation problems.
- Perform proactive maintenance and monitoring of client systems to prevent potential issues.
- Collaborate with Level 1 support technicians to escalate and manage tickets effectively.
- Assist in the planning and execution of IT projects, including migrations, upgrades, and installations.
- Document and maintain accurate records of client configurations, issues, and resolutions.
- Conduct regular client meetings to discuss IT strategy, recommendations, and performance metrics.
- Stay updated on industry trends, technologies, and best practices to provide innovative solutions.
Qualifications :
Benefits :
Background Checks will be performed for this position.
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