Boutique Group Fitness Studio Manager

Bunda Chicago is expanding! We're looking for an experienced Studio Manager to provide exceptional leadership and daily direction to the sales associate and trainer teams. This is a critical position within the Bunda brand, and we trust that you have a solid understanding of sales and operational excellence. As the lead for the sales function, the Studio Manager must execute a lead generation/marketing strategies plan to increase sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle and following the Bunda program.

Primary Job Responsibilities:

Sales

• Lead and coordinate initial and ongoing sales drivers such as events and community outreach.
• Responsible for meeting performance metrics (KPIs) and revenue goals by developing a high-energy sales culture. Is promotionally oriented and can direct sales through client outreach and contests/incentive-based motivation.
• Develops and cultivates strategic partnerships with local businesses, influencers, and community groups to drive sales, packages, and member engagement.
• Supports and manages trainers and sales associate staff in setting and achieving all sales goals.
• Training and developing the sales team on the Bunda sales process through roleplay and observation.

Operations

• Compliance and adherence to all Bunda policies for daily studio operations.
• Builds and maintains class sizes through scheduling optimization, including proper sales associate and trainer coverage needed.
• Ensure Bunda branding in all actions and that all front of house and sales systems and studio practices/processes are followed such as proper member check-in, telephone and email inquiries (general and sales related), payment handling, sales and customer-care calls, delinquent account procedures, change/cancellation requests.
• Manage and document disciplinary actions involving all studio employees.
• Responsible for executing and properly recording employee terminations including any required resignation documents.
• Maintain top-notch cleanliness, appearance, and organization of the studio.
• Effectively manage ordering, inventory, timekeeping, and facilities maintenance in a cost conscience way.
• Maintain an active presence in the studio. Your working hours are required to occur in the studio as other tasks, phone calls, and meetings may occur outside of the studio as well.
• Responsible for recruiting, onboarding, and ongoing development of all trainers and sales associate staff.

Culture

• Manage, monitor, coach, develop, and consistently evaluate the performance of all staff.
• Provide and maintain the highest level of customer service and provide effective and timely decision-making regarding customer service issues.
• Plan thoughtful and creative events to build community and culture within the studio through a strong presence in the studio and on social media.
• Maintaining a consistent social media presence and following the social media and marketing guide outlined each month. Ensuring your studio is following our social media guidelines.

Leadership

• Model all studio activities through self-involvement (leading by example).
• Properly train, empower, monitor and evaluate specific responsibilities of all staff.
• Prepare and mentor the team for ongoing success and future growth.
• Evaluate performance regularly to identify strengths and direct opportunities of the team.
• Observe trainers' classes and give immediate constructive feedback. Properly track feedback and continually follow up with each trainer.
• Facilitate monthly meetings to discuss areas of strength and opportunity for the studio with the entire staff.
• Work with management to ensure all resources are being utilized effectively so that follow up is occurring at all levels. Effectively communicate consistently regarding goals and progress throughout the month.

Qualifications:

• 4 years of prior management experience within the fitness industry
• Certified personal trainer and group fitness experience preferred
• Must have an affinity and passion for fitness, wellness, and working with others
• Experience in training, motivating and leading team members - keeping all staff accountable
• Confident in generating sales through management of digital leads, conversions, and daily inquiries about the studio
• Excellent verbal and written communication
• Positivity, enthusiasm, self-motivation, and commitment to established goals
• Ability to work well under pressure, problem solve, and multi-task in a fast-paced environment
• Understand basic accounting principles and cash processing procedures
• Attention to detail as well as solid organization/time management skills
• Ability to work a varied schedule including occasional long hours, early mornings, late evenings, weekends, and some holidays
• Proficient in Microsoft Suite (Word and Excel)
• HS Diploma required

**In addition to a base salary, the compensation package consists of a highly competitive bonus structure, medical benefits, and paid time off.**