What are the responsibilities and job description for the Host/Hostess position at B Ocean Fort Lauderdale?
Company Overview:
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.
Purpose:
Host/Hostess that will assign guest seating and ensure guest satisfaction while maintaining the quality standards of the outlet.
Essential Functions:
- Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
- Assign opening and/or closing side duties.
- Supervise side work and ensure completed lists of set ups of all stations before departure of service staff.
- Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
Qualifications:
High School Diploma or equivalent; at least one (1) year of applicable experience required.
Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):
Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.
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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.
Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
Enjoy the Holidays! We offer Six (6) paid holidays throughout the year.
Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.
Paid Time Off (PTO)
Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose
“Performance Hospitality is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, national origin, veteran, or disability status”
Drug-free Workplace
