What are the responsibilities and job description for the Assistant Studio Manager - Operations position at B/SPOKE Studios?
South Boston Assistant Studio Manager - Operations
The South Boston Assistant Studio Manager - Operations is a full-time leadership position. As the Assistant Studio Manager - Operations, you'll play a pivotal role in supporting the South Boston Studio Manager in leading and managing the daily operations of B / SPOKE South Boston. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities accountabilities :
Staff Management :
Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth.
Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
Foster a positive and supportive team culture.
Revenue Generation :
Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
Monitor online orders and manage the Shopify platform.
Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach
Customer Service Hospitality :
Help maintain a welcoming and inclusive environment for clients.
Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.
Facility Management :
Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
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