What are the responsibilities and job description for the Front Desk Cape House position at B/SPOKE Studios?
B / SPOKE FRONT DESK APPLICATION :
At B / SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences.
At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close – morning, noon, and night – with intentional hospitality, customer service, and contagious energy at the heart of every interaction.
We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate. We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture.
POSITION : PART-TIME
PLEASE NOTE : We are currently recruiting for STRONG WEEKEND AVAILABILITY (SATURDAY SUNDAY PREFERRED, BUT AT LEAST ONE WEEKEND DAY AVAILABLE ON A WEEKLY BASIS).
CANDIDATE PROFILE
- Passionate about the fitness wellness community.
- Commonly described as energetic, outgoing, and personable.
- Friendly with professional phone and email etiquette.
- Possesses outstanding customer service and problem solving skills.
- Thrives in entrepreneurial, dynamic, and busy environments.
- Can prioritize and multi-task within a fast-paced environment.
- Go-getter who doesn't shy away from going above and beyond.
- Loves learning, taking on responsibility, and working on a team.
- Detail-oriented with superior organizational skills.
- Possesses exceptional communication skills and ability to work with a wide range of personalities.
- Looking to further hone leadership, communication, and customer service skills.
- Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities.
- Promotes and maintains the B / SPOKE culture of contagious energy, collaboration, teamwork, and support.
- Being familiar with our brand and studios as Clients is a PLUS, but not required.
RESPONSIBILITIES
SCHEDULING EXPECTATIONS
Availability Requirement : at least two shifts per week (shifts vary from two to five hours) and at least one weekend day a month
Weekday Mornings : 5 : 15 AM - 9 : 00 AM, 7 : 45 AM - 10 : 30 AM
INTERVIEW PROCESS
