Client Success Manager

About the Company

B Two Direct is an online marketing company founded in 2012 that partners with Advertisers and Affiliates across the United States and worldwide to help promote products or services, primarily through email and display ad marketing. We seek motivated candidates with online smarts, excellent communication skills, and a positive attitude to learn and grow with us. We’re a small business that does big things for our Advertisers and Affiliates, as well as our team. Between our daily (virtual) high-fives, the ability to work from home every Friday afternoon, opportunities for growth, and the great pay and benefits, there’s a lot to love about working at B Two Direct. We like to work hard and play hard. Let us know if you do too!

About the Role

The Client Success Manager integrates our Production and Sales teams to ensure client satisfaction. Because the online marketing industry is so fast-paced, the right person for the job will be comfortable wearing multiple hats and understand the need to juggle shifting priorities. We train all new staff on the industry and the position, but we seek someone comfortable taking ownership of projects. We want to ensure the success of our advertising partners by focusing specifically on collecting creative and tracking assets and managing ongoing compliance initiatives to increase advertisers' satisfaction. The Client Success Manager actively collaborates with all internal teams, including Sales, Affiliate Marketing, and IT.

Responsibilities

• Work with internal and external teams for creative approvals, subject line requests from the Affiliate Marketing Team
• Maintain the regularly scheduled seed report
• Monitor and follow up on company e-mail compliance utilizing external tools
• Track, maintain, and update databases for marketing campaigns with a high attention to detail
• Work as a liaison between Sales and Production teams to stage new offers promptly
• Proactively communicate with advertisers and internal teams to develop optimized marketing campaigns and work effectively with internal teams to help ensure all advertisers and offers are running at their full potential
• Assist in the creative development process
• Manage house Advertiser accounts to ensure that advertiser potential is maximized
• Develop an understanding of industry performance and trends to provide insight to the team regarding new opportunities
• Proactively communicate with advertisers and internal teams to develop optimized marketing campaigns and work effectively with internal teams to help ensure all advertisers and offers are running at their full potential
• Communicate regularly and effectively with internal teams to reach revenue growth goals and improve internal processes
• Utilize internal systems to ensure a consistent and successful workflow
• Develop expert knowledge of Company processes
• Support Company goals by accepting ownership for achieving objectives
• Compile daily, weekly, monthly, and quarterly reports
• Other duties will be assigned as growth continues

Qualifications

Preferred Qualifications

• A Bachelor's degree
• 1-2 years of office work experience or related fields
• Excellent analytical and numerical proficiency
• Excellent written and communication skills
• Detail-oriented and organized
• Team player
• Ability to navigate difficult client situations
• Works well in a deadline-driven environment
• Customer service oriented
• Driven by goal-setting