What are the responsibilities and job description for the Service Coordinator position at B360 Management?
The Service Coordinator is responsible for the basic case management and day-to-day coordination of supportive service activities performed on behalf of the residents of the community, with emphasis being placed on those who are frail and at risk. Services will include, but are not limited to, personal assistance, homemaking, meals-on-wheels, transportation, preventative health screening and advocacy. Carry out all tasks related to the position as assigned by the Service Coordinator Supervisor, Community Manager, and other Senior Management.
- Establish and maintain relationships with local, state, and federal agencies and local service providers such as Area Agency on Aging, and its subcontractors. Compare costs of supportive services to determine most cost effective in pricing to ensure individualized, flexible and creative service provision.
- Develop and maintain a current directory of community-based providers for use by both community staff and residents (done via AASC). The directory will be used to refer residents to local service providers and will be regularly updated. Providers will include, but not limited to, advanced case management, personal assistance, homemakers, meals-on-wheels, transportation, counseling, visiting nurses/doctors, legal assistance and other advocacy.
- Reads and is familiar with the Resident Lease and Addendum including Rules and Regulations. Work with Community Manager on any noted lease violations or potential violations.
- Identification of at-risk and frail residents as those most requiring support services. Referrals may originate from management staff, outside sources (neighbors, health professionals, family members, provider agencies) or from personal observation by the Service Coordinator.
- Basic case management of individual residents with emphasis on frail and at-risk, to include:
o Assessment of individual needs for service based on Activities of Daily Living (ADL’s)
o Arrangement of appropriate services by serving as liaison between resident and all care givers including service providers, family and volunteer staff.
o On-going assessment of resident needs.
o Follow-up of on-going service provision to residents.
o Disposition/termination of services when needed.
- Establishes and maintains a current file (via AASC.com) on each resident who chooses to participate in program, which will include but not be limited to:
o Intake interview
o Documentation of each step in basic case management
o Information relating to any reports, alleged or otherwise, of human or civil rights abuse
o On-going progress notes
o Follow-up and case resolution
- Maintains case files in secure and locked file and in the Data Software (AASC)
- Brings wellness/preventative medical screenings and clinics into the community; has speakers on all medical and legal issues of importance to the elderly.
- Helps the residents build informal support networks with other residents, family, and friends.
- Secures a Release of Confidential Information from the resident to the Service Coordinator and Community Manager. Works closely with the Community Manager to assure that the individual resident is assisted in getting all services necessary to continue residency in the community, or, if necessary, to assist with the decision to move to a higher level of care (i.e. ALF or Nursing Home).
- The Service Coordinator will submit a monthly report and monthly newsletter (if applicable) of all pertinent activities, to the Service Coordinator Supervisor. If a newsletter is applicable, it must be sent to the Community Manager. (Report for is included and can be generated from the data management software). Report must also be uploaded to SharePoint.
- Complete all required documentation to complete HUD required reports, including the Annual SfS Reporting.
- Among the requirements for the Service Coordinator position is occasional travel.
- Performs other duties as assigned by Beacon 360 Management Leadership.
Job Type: Full-time
Pay: $36,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $36,000