What are the responsibilities and job description for the Inbound Call Center Representative position at B5 Expert Solutions?
We are seeking an enthusiastic and detail-oriented Inbound Call Center Representative to join our team and help us continue delivering exceptional customer experiences.
Job Description: As an Inbound Call Center Representative, you will be responsible for answering incoming calls, addressing customer inquiries, and providing solutions in a professional and efficient manner. You’ll be a key part of ensuring customer satisfaction and representing our company’s commitment to service excellence. This role is perfect for someone who enjoys helping others and is passionate about delivering positive outcomes in every interaction.
Key Responsibilities:
- Answer inbound calls from customers and provide support for their inquiries or issues.
- Offer product or service information and troubleshoot any concerns customers may have.
- Accurately document customer interactions in the system, ensuring records are up to date.
- Ensure customers’ needs are met, while adhering to company policies and procedures.
- Resolve customer complaints or concerns in a calm and efficient manner, escalating issues when necessary.
- Identify opportunities to improve customer satisfaction and suggest process improvements.
- Meet performance goals related to call handling time, quality standards, and customer satisfaction.
Qualifications:
- High school diploma or equivalent required; additional education or certifications a plus.
- Prior experience in a customer service or call center environment is a plus.
- Strong verbal communication skills and a professional phone demeanor.
- Ability to actively listen to customers and effectively address their needs.
- Basic computer skills with the ability to navigate systems quickly.
- Detail-oriented with the ability to document calls and follow up as needed.
- Ability to work in a fast-paced environment while maintaining quality service.
- A positive attitude, patience, and a willingness to assist customers to resolve issues.
Benefits:
- Competitive hourly wage.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off (PTO) and holiday leave.
- Employee discounts and perks.
- Opportunities for career advancement and professional growth.
How to Apply: If you’re a customer service professional who thrives in a dynamic environment and enjoys helping others, we’d love to hear from you! Please submit your resume along with a brief cover letter explaining why you would be a great addition to our team.
Job Type: Full-time
Pay: $18.13 - $20.93 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $21
