Sales Operations Manager

The Sales Operations Manager will be responsible for managing the Sales Operations functions while working closely with the P&L leaders, Sales, and other key stakeholders. The Sales Operations functions include, managing the implementation of the Dynamics CRM, tracking and driving revenue growth, supporting sales strategies, and developing KPIs and other metrics.

• Manage and implementing Dynamics CRM
• Develop targeted account plans to increase aftermarket parts and services bookings
• Support regional sales initiatives and go-to market strategies with quantitative and qualitative data
• Lead sales enablement, including sales training, tools and resources.
• Facilitate Strategic Selling sessions on target projects with support of Proposals, Sales, and Business Units
• Develop and maintain sales key performance indicators (KPI’s), including reporting and analytics dashboards
• Collaborate with the sales and product development teams to develop and execute sales strategies.
• Manage the sales operations team, including performance management and development.
• Work closely with other key stakeholders, including Field Sales (domestic and international), Sales Rep Management, Product Line Leaders, Data Analytics, Marketing, Finance and Operations, to ensure alignment and collaboration.
• Bachelor’s degree in Marketing, Business, Economics, or related field, or equivalent experience in lieu of a degree
• 4 years’ experience in CRM administration, preferably Dynamics
• 4 years’ experience in business development, sales, sales operations, or marketing, preferably in the industrial or energy sectors
• 4 years’ experience in strategy
• 4 years’ experience in analytics
• Must be able to work independently and proactively
• Proficient in Microsoft O365, especially PowerBI
• Networking and relationship building skills
• Experience in being a change-agent with a Process improvement mindset
• Resourcefulness and tenaciousness in pursuit of data accuracy and delivery
• Analytical and critical thinking skills with the ability to both draw conclusions and make recommendations
• Experience developing and maintaining a Customer Relationship Management (CRM) system and tracking KPI’s for performance
• Experience partnering with marketing staff to create effective sales and marketing programs.
• Excellent interpersonal skills and demonstrated ability to inspire a team
• Demonstrated success using multiple sales channels to achieve sales goals
• Excellent verbal and written communication skills
• High level of organizational intelligence
  
  

Primary Location

US-OH-Akron

Work Locations

Akron, OH (100)

Job

Business Development

Organization

Global Parts & Services

Job Posting

Jan 27, 2025

Remote Status

Hybrid