Manager, Building Services (2nd Shift)

The Building Services Manager, Facilities Services provides ‘after hours support’ (including interfacing with the Overnight Supervisor of Building Services). Specifically responsible for supervising the 2nd shift trades personnel; managing all aspects of the facilities operations including support for the campus wide events to ensure the highest level of responsiveness; handling after-hour emergency calls to ensure that the appropriate response is implemented; making sound decisions based upon available information and based upon what is in the best interest of Babson College; acting as primary client liaison (after hours) for Building Services and Event functions; playing an integral role in client and campus communications; evaluating operational performance data and adjusting work assignments and/or priorities to meet goals established by the Colleges’ program needs and schedules; providing support to the Overnight Supervisor to assist in directing the Building Services Staff in the operation, cleaning, and inspection of all building areas and components at Babson College; preparing various reports and summaries for work status, budget status, contracts status, and staffing status; supervising and coordinating (after hours support) work of service contractors in these same areas; and coordinating and balancing work activities as necessary for optimal performance to maintain compliance with operating guidelines, state/local building codes and other government regulations by performing the following essential duties.

The schedule will be the 2nd Shift: 3pm-11pm or 2:30pm-10:30pm.

WHAT YOU WILL DO

• Manage and supervise small capital projects and inspect field conditions and progress of work against project schedule, plans, and specifications.
• Actively work with senior leaders across campus to communicate in a timely manner and accurately disseminate key data to define space needs, changes, and funding required to achieve program changes, adaptation, and expansion.
• Work to ensure best selections and negotiations of service level agreements with vendors, contractors, architects, business partners, etc.
• Identify and recommend implementation of industries best practices.
• Give daily reports and feedback to the Senior Director of Facilities Operations; keep the Senior Director informed of major issues affecting operations and the department.
• Monitor work order board and maintain communication with service response desk for prioritization of workload.
• Manage expenditures to keep costs within approved budget levels. 
• Provide scheduling, management, and other support to the Manager, Facilities Services & Projects to support special events.
• Participate in the on-call rotation providing for notification of facilities personnel in the event of a facilities–related, after-hours emergency.
• Evaluate (small projects) proposed designs, proposed budgets, and proposed schedules.
• Identify and maintain a list of deferred maintenance projects.
• Determine scope and cost for faculty and staff project requests and manages approved projects, including moves and minor office renovations.
• Document all maintenance and repair services in the Facilities CMMS (TMA) to ensure proper records available for all contracted maintenance and repair work.
• Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

Trades staff

Custodial staff (until overnight Supervisor arrives)

WHAT EDUCATION AND SKILLS YOU WILL NEED

Bachelor’s Degree or equivalent experience.  Additional education may be substituted for some experience.

At least 8-10 years of customer service experience and progressively responsible facilities maintenance management experience; and at least 3-5 years of supervisory experience.

Must have a background knowledge of mechanical and architectural trades

Must be able to communicate effectively (both verbal and written) in English.

Must show ability to function well in a team/community environment, preferably in a higher education setting. 

Ability to write routine instructions, reports, logs, and descriptions of system problems and needs.

Proficiency in the use of software applications, databases, spreadsheets, and/or word processing required as well as experience with computerized maintenance management systems (preferably TMA), timekeeper, key watcher, and fuel management software applications and other facilities management systems.

Demonstrated ability to develop and implement goals, standards, policies and procedures in an institutional setting.

Must have strong analytical skills.

Must have working knowledge of applicable laws and regulations.

Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)

HOW AND WHERE YOU WILL WORK

Must have had a valid unrestricted U.S. Driver’s License for one year, and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record; must successfully complete and pass the College’s vehicle training program within the first 60 days of employment; annual or more frequent review of employee’s driving record based on the College insurer’s criteria; and safety training as required by management.

A. Physical Demands

• Operates a motor vehicle daily.

• Regularly required to use hands to finger, handle, feel, stoop, kneel, crouch, or crawl.
• Frequently required to stand, walk, reach with hands and arms, talk or hear, and taste or smell.
• Occasionally required to sit.
• Regular use of close vision, color vision, depth perception, and ability to adjust focus.