Senior Director, Graduate Student Services

The Senior Director, Graduate Student Services manages the portfolio of Graduate Programs and has oversight of program management for MBA, MS, certificate, and corporate partner programs offered at the Graduate School. Additionally, the Senior Director aligns the graduate student experience across academics and life & leadership, fostering opportunities for student engagement across the classroom experience, skill building opportunities, and co-curricular activities. Specifically responsible for coordinating, training, and coaching the staff that play a critical role in assisting students along their Babson journey, and faculty in delivering the core curriculum; leading the strategic planning and goal setting process for Graduate Academic Services and Life & Leadership; developing and overseeing an advising model in partnership with the Division Chairs/Faculty; managing the departmental budgets; substantively contributing to the development and improvement of the various MBA, MS, and certificate programs at Babson College; and working with the Associate Deans to prepare reports regarding student academic progress and elective staff modeling.

WHAT YOU WILL DO

Directs the Office of Graduate Student Services, supporting efforts that ensure a positive overall graduate student experience.  

Oversees the Life and Leadership team; ensures unique opportunities for full time, part time, remote, and online students to engage outside of the classroom and enhance their graduate student experience. Ensures strategic alignment between academics and graduate student life, supporting student clubs and organizations, activities, and events.

Oversees the program management of all Graduate School programs, the Certificate of Advanced Management, and Corporate Partner programs; uses knowledge of curricula to provide transitional program management support as needed.

Handles difficult student issues, including working with faculty to address high-level academic concerns; assists with ad hoc academic advising as well as additional elective advising support for all Graduate School programs, Certificate of Advanced Management, and Corporate Partner programs.

Leads the planning, goal setting, and financial management of Graduate Student Services including but not limited to managing forecasting, and adjusting department budgets.

Works with the Director of Life and Leadership to ensure graduate student services is supporting and creating programing in support of DEI practices.

Develops and implements policies, plans, and procedures that positively affect program administration, delivery, and effectiveness. 

Serves as a representative on multiple college-wide and Graduate School committees.

Responsible for special projects to support key initiatives within the Graduate School and the College, as assigned.

Assumes additional responsibilities as required.

YOUR TEAM WILL INCLUDE

Administrative Assistant

Director, Graduate Life and Leadership

Associate Director, Graduate Student Services

Assistant Director(s), Graduate Student Services

WHAT EDUCATION AND SKILLS YOU WILL NEED

MBA Degree or equivalent combination of education and experience

A minimum of 10-15 years of related experience.

Excellent organizational skills.

Strong communication skills (writing and verbal).

Strong supervisory skills.

Ability to communicate with people of diverse backgrounds from the general public, all levels of the College, and the business community.

Ability to handle multiple projects with frequent deadlines in a fast-paced, high-pressure environment.

Flexibility and willingness to assume new tasks and special projects.

Project management skills.

Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).

Creates an environment where direct reports have the freedom and security to take initiative; deals with complexities with resilience, resourcefulness, and optimism; and appreciates open mindedness, creativity, and agility in thought and tactics.

Embraces ideas and changes created by all community members. 

Works independently to solve problems; looks for opportunities to take on responsibility; takes thoughtful risks; and effectively acts on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Anticipates and effectively handles change; demonstrates willingness to try new skills and challenging tasks; and is flexible in changing conditions.

HOW AND WHERE YOU WILL WORK

Occasional nights and weekends may be required.

Must have had a valid unrestricted U.S. Driver’s License for one year, and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record; must successfully complete and pass the College’s vehicle training program within the first 60 days of employment; annual or more frequent review of employee’s driving record based on the College insurer’s criteria; and safety training as required by management.

ADDITIONAL SKILLS YOU MAY HAVE

Prior experience with an MBA program preferred.