Service Technician

OVERVIEW
We are seeking a skilled and dedicated Service Technician to join our team. As a Service Technician at Bachmanns, you will play a crucial role in maintaining and enhancing our customers' wellness experiences by providing expert care for hot tubs and saunas. This hands-on role involves performing routine maintenance, troubleshooting and repairing equipment, and assisting with installations. You will interact directly with customers, ensuring their satisfaction by delivering high-quality service and clear communication. Working both independently and collaboratively, you’ll help uphold Bachmanns reputation for excellence while maintaining a focus on safety, efficiency, and professionalism.

PRIMARY RESPONSBILITIES

Maintenance & Repair:

• Perform routine maintenance, troubleshooting, and repairs on pools, hot tubs, and saunas.
• Diagnose issues with equipment, including pumps, heaters, filtration systems, and control panels.

Customer Service:

• Interact professionally with customers to explain service procedures, answer questions, and provide maintenance tips.
• Maintain accurate records of service calls in Evosus and communicate effectively with the office team.

Inventory & Tools:

• Maintain and organize tools, parts, and equipment to ensure efficiency on service calls.
• Restock service vehicle supplies as needed.

Safety & Compliance:

• Follow all safety protocols and regulations during service and installation.
• Ensure work complies with company policies and industry standards.

EDUCATION and/or EXPERIENCE

Required:

• Valid Driver’s license & clean driving record.
• High school diploma or equivalent.
• Strong problem-solving skills and attention to detail.

Preferred:

• Previous experience in pool, hot tub, or sauna maintenance or repair.
• Certification in pool/spa maintenance or related fields is a plus.
• Mechanical aptitude and experience with electrical systems, plumbing, or HVAC preferred.
• Forklift Operator Certification.
• Familiarity with Evosus.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

Demonstrated experience and understanding in the following areas:

• Customer Service: Strong focus on creating exceptional shopping experiences and building long-term relationships with customers.
• Communication: Is a professional communicator. Is understandable, offers full attention to others when they speak (customers, direct reports & other employees), and gives verbal and nonverbal cues of interest. Written communication is clear, concise, and professional.
• Problem Solving: Is able to proactively identify core issues and act decisively and show good judgment when solving these issues.
• Industry Knowledge: Is knowledgeable and skilled in THE industry. Stays current and acts as a resource for the company in that area.
• Relationship Building: Is able to connect with others to the point where enough trust has been developed to self-disclose. Displays success in maintaining long-lasting relationships. Can manage and resolve conflict with others.
• Initiative: Is proactive, not reactive. Acts without being prompted and is not afraid to make a mistake. Efficiently and effectively balances short- and long-term goals.
• High Standards: Model’s standards that guarantee exceptional quality. Has a necessary attention to detail and seeks to improve processes and products.
• Results Oriented: Is able to take action to focus on providing superb results.
• Comfortable working outdoors and in varying weather conditions.

TIMEKEEPING/TRAVEL EXPECTATIONS:

• This position requires you to begin your workday at our Madison Service Department, where you will clock in & clock out.
• You are required to travel regularly to customer locations within our service area, with the understanding of traveling to locations beyond 30 miles from our showrooms.

If you are passionate about providing high-quality service and have the technical skills necessary for this role, we encourage you to apply!

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: In person

Salary : $20 - $35