Floor Manager

Back Bay Social is looking to add a part-time floor manager to the team at our renowned, out of this world bar and restaurant located in Boston’s super popular Back Bay neighborhood. We have a stellar team, live music and comedy shows and offer a fast paced work environment with a great team and stellar leadership. The sky is the limit in our company, with a large percentage of upper management working through the ranks. There is ample room to grow with our company.

If you love hand crafted food and cocktails, a curated beer list, working with an awesome team and the opportunity to be right in the middle of the city with the #1 hospitality company in Boston then Back Bay Social is the place for you.

Floor Manager responsibilities at Back Bay Social will include, but are not limited to :

• Opening and closing the restaurant
• Running floor shifts
• Blocking and assigning server sections
• Interacting with guests to assure pleasure in their visit
• Working as a team to ensure the impeccable execution of private events
• Helping with set up and break down for comedy shows and live music
• Working with the hosting staff to keep track of reservations to maximize throughput and ensure guests seating requests are honored and that reservations are sat promptly
• Running food and interacting with chef, sous chef, cooks, runners and servers
• Assisting the service staff with running cards and cash handling
• Assisting the bar as needed
• Ensuring capacity limits are adhered to
• De-escalating issues with or between guests and assisting the security staff to ensure the safety of all staff and patrons
• Ensuring that the values of mutual respect are followed by our staff towards each other and guests without discrimination
• Cash handling, safe reconciliation, bank deposits

To be successful in this role, you must have a solid work history as a successful restaurant manager or supervisor. You must be familiar with restaurant operations, have a good knowledge of food and beverage, always be willing to learn more and understand where your blind spots are, and of course have a good understanding of what makes for great customer service.

You should also be available to work within opening hours, including weekends, late nights and holidays, you should have familiarity with POS systems, reservation software and general FOH operations. Busy bar experience is a major plus.

The opportunities in our company are endless as we are always opening new concepts in Boston, New England and throughout the country.

Requirements