Program Specialist / Manager | Baltimore

The Program Specialist or Manager (PS/PM) is responsible for ensuring a sustainable, effective, and efficient program that achieves Back on My Feet’s primary objective of helping members obtain and sustain employment. The PS/PM will be responsible for managing and engaging volunteers to support our members in a variety of capacities along their journey toward self-sufficiency. Additionally, the PS/PM is responsible for the development and maintenance of key relationships that are critical to the implementation of the program (e.g., facility relationships, corporate partnerships, and community partnerships). The PS/PM is responsible for growing our impact and adding value for our stakeholder groups – members, alumni, volunteers, and donors – through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision. The Program Specialist/Manager will report to the assigned Territory Director.  

Based on the level of experience/qualification, this position is open to hiring at one of two levels: Program Specialist or Program Manager.  This job description applies to both levels with Program Managers having an increased expectation of autonomous function within organization policy, procedures, and best practice in executing all aspects of this role. 

Specific responsibilities will include: 

Impact and Growth  

• Ensure the robust and impactful implementation of the Back on My Feet program aligned with the organization mission, vision, and core values. 
• Execute on growth strategy to grow the Back on My Feet program in the Baltimore areas through new facility partners, deeper impact with current partners, and effective utilization of volunteer support/engagement. 

Volunteer Engagement and Management 

• Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate volunteers, for the purpose of driving sustainable growth and exceeding engagement and employment targets. 
• Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals. 
• Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to Back on My Feet policies and procedures. 
• Identify and fill ongoing volunteer needs, including on-going volunteer recruitment and community awareness.  
• Ensure that volunteers have a shared understanding of the organization’s vision and goals as well as their opportunity to create impact as volunteers.  

Program Implementation 

• Partnerships: build and maintain effective relationships with facility partners, referral partners (e.g., for training, education, additional workforce development, and/or other resources members would benefit from), employment partners, and BoMF corporate partners as appropriate.  
• Members: Ensure the execution of consistent/ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow member pipeline to meet and exceed our employment goals.  
• Workforce Development: Successfully execute Back on My Feet’s Next Steps program, which includes workshops on financial literacy and employment preparation and coordination of employment services, including both direct support to members and volunteer assistance with job searching and application processes, interview preparation, referrals to employment partners, and financial aid.   

General and Administrative  

• Ensure complete and timely tracking of all data in Salesforce. 
• Proactively collaborate with BoMF central staff to document member and volunteer stories to highlight the impact of the program. 
• Serve as a role model in exemplifying the organization’s Core Values.  
• Oversee management of gear and inventory as needed, along with other administrative tasks. 
• Collaborate with other Back on My Feet staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and/ or donor engagement. 
• Perform other duties as assigned.  

Qualifications & Experience 

• Bachelor’s degree, or equivalent combination of education, training, and 2 to 4 years of relevant work experience.  
• Volunteer management experience highly preferred. 
• Ability to communicate effectively with diverse populations. 
• Strong written and verbal communication skills, including excellent public presentation skills.  
• Willingness/ability to travel to multiple locations in Baltimore. 
• Ability to adhere to unconventional work schedule (e.g. morning circle-ups, starting at 5:30am; occasional evening and weekend programmatic activities). 
• Understanding of homelessness, social services, and non-profit landscape preferred.   
• Proficiency with technology required, including CRM or case management software (Salesforce experience preferred), Slack, Asana, Microsoft Office.  

Personal Characteristics 

• High-energy, results oriented individual who is able to adapt quickly to a fast paced, changing environment.  
• Leader that is driven to contribute to overarching organizational goals.  
• Proactive, assertive, and hands-on individual who is self-motivated and autonomous.  
• Able to quickly assess the inner workings of a national nonprofit structure with the purpose of driving continual improvement in organizational effectiveness and efficiency.  
• Unquestionable integrity and highest ethical standards.  
• Able to work effectively with diverse groups of people from a variety of backgrounds and embrace working across lines of difference. 
• Can build trust and establish effective work relationships at all levels of the organization.  

Full description and opportunity to apply found on backonmyfeet.org