What are the responsibilities and job description for the New Patient Experience Specialist position at Back To Health Non-Surgical?
Job Description
Job Description
Hiring : New Patient Experience Specialist - Creating Exceptional First Impressions
Are you a detail-oriented, organized, and people-focused professional who thrives in a structured, goal-driven environment? Do you love creating seamless, high-quality experiences for clients while ensuring operational efficiency? If so, we want you to join our team at Back to Health Non-Surgical as a New Patient Experience Specialist!
About Us
At Back to Health Non-Surgical, we specialize in providing cutting-edge, non-surgical treatments for pain relief and mobility restoration. Our patient-first mission, innovative care approach, and commitment to excellence set us apart. As the first point of contact for new patients, you will play a crucial role in delivering an outstanding experience while maintaining process-driven efficiency.
Why This Role is for You
As a New Patient Experience Specialist, you'll be the organized, detail-oriented professional who ensures every new patient journey is smooth, structured, and welcoming. You'll work within established systems to ensure a seamless intake process, setting the foundation for exceptional care.
What You'll Be Responsible For :
- Managing the new patient journey, ensuring a smooth, efficient, and welcoming experience.
- Following structured intake procedures to gather, verify, and input patient information accurately.
- Scheduling and confirming appointments with precision, ensuring optimal efficiency in our workflow.
- Communicating with patients professionally and warmly, setting expectations and answering initial questions.
- Tracking and optimizing key performance metrics related to new patient onboarding.
- Collaborating with the team to ensure operational efficiency and alignment with our mission.
- Following data-driven processes to enhance patient engagement and retention.
Who You Are :
What We Offer You :
How to Apply :
If you're ready to play a vital role in delivering exceptional patient experiences, we want to hear from you!
Submit your resume and a cover letter detailing how your skills align with our mission and core values.
Join us at Back to Health Non-Surgical and become a critical part of our patient-first experience. Apply today!
Job Type : Full-time
Pay : From $18.00 per hour
Expected hours : 30 - 40 per week
Benefits : 401(k) matching
Employee discount
Health insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Professional development assistance
Uniform allowance
Schedule : No weekends
Work Location : In person
Job Posted by ApplicantPro
Salary : $18