What are the responsibilities and job description for the Patient Care Coordinator position at Back2 Health Physical Therapy Inc?
Back 2 Health Physical Therapy is looking for a highly organized and outgoing individual to join our front office team at our Hollywood location. This person will perform administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, and assisting patients with payment. The Front Office Receptionist is the first and last representative seen; this role ensures that all patients start and end their medical experience with a positive interaction.
Competencies and Skill Requirements For Front Desk:
- Medical front experience is preferred.
- Proficient in Microsoft Office including Word and Excel
- Experience with EMR systems
- Exceptional written, electronic, and verbal communication skills
- Ability to maintain a professional demeanor, keeping calm and polite at all times
- Ability to work independently, efficiently, and multitask
- Ability to provide exceptional patient service
- Must have excellent attendance, be punctual, and professional
- Must be able to be step out of routine and help co-workers when necessary
Front Office Essential Functions:
- Greet and check-in patients, discuss insurance coverage and collect copays
- Schedule appointments and maintain the appointment calendar
- Familiarity with medical terminology and procedures preferred
- Ensuring all opening and closing checklists are completed each day.
- Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
- Maintain patient records and update information as necessary
- Coordinate referrals to other healthcare providers
- Ensure compliance with HIPAA regulations and patient confidentiality
- Proficiency in WebPT or similar electronic medical record (EMR) system
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Displays exceptional customer service skills in responding to all inquiries from patients, outside agencies, and coworkers.
- Oversee and ensure supply inventory is adequately maintained and managed.
- Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
- Back up all employees and roles in the office as necessary.
- Resolves patient concerns to ensure quality patient service.
- Attends required meetings as requested.
- Performs other duties as assigned or requested.
Job Type:
Full time preferred; Will consider part time (24-32 hours weekly with potential to transition into full time down the line) for the right candidate.
Full time preferred; Will consider part time (24-32 hours weekly with potential to transition into full time down the line) for the right candidate.
Pay:
$18 - 21 hourly, based on experience
Hours: 7am - 3pm Monday - Friday
Benefits for full time:
$18 - 21 hourly, based on experience
Hours: 7am - 3pm Monday - Friday
Benefits for full time:
- Vacation Time
- Personal Time
- Sick Time
- Health Insurance allowance of $250/monthly
- 401k after 90 days
- Option for Life Insurance (up to 100k)
- Paid training
Benefits for part time:
- Sick Time
- Paid training
Salary : $18 - $21