What are the responsibilities and job description for the (Services) Senior Project Manager position at Backbase?
As a Project Manager, you will be part of the Services department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers / partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Fundamentals :
5-8 years of experience;
Can demonstrate experience in the financial sector;
Can demonstrate experience in startup / scaleup environment;
Managed a program;
Agile coach experience is beneficial.
Use of Tools and Methods :
Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
Financial Management :
Able to create tools and processes around internal and external reporting;
Able to support strategy discussions based on reported data;
Able to address issues based on data;
Ensures effectiveness of the project (productivity / billability for the company).
Client Management :
Able to spot business development opportunities and involve relevant people;
Able to design and facilitate client workshops;
Able to spot potential issues and minimize the impact through effective management;
Able to handle a large transformation program within one customer;
Able to work with senior stakeholders to define long-term program strategy.
Project Team Management (internal) :
Effectively manages project team and resolves issues;
Takes initiative to identify potential resources before liaising with the resourcing team;
Trains team members in scrum methodology;
Manages multiple teams in a large program or multiple projects.
Change Management :
Is comfortable with ambiguity and a rapidly changing environment;
Able to influence and drive change;
Can identify potential changes as risks before they occur;
Able to mitigate the impact of changes and replan accordingly;
Able to improve the change process.
Risks and Issues Management :
Manages risks and issues on the project level and program level.
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