What are the responsibilities and job description for the Administrative Lead position at Backflows Northwest?
We are looking for candidates with strong customer service skills who excel in a fast-paced environment, showcasing excellent attention to detail and problem-solving abilities to manage contractor accounts. Punctuality, consistent attendance, and a proactive mindset are essential for our success. We value team members who arrive on time each day, bring energy and enthusiasm, and are committed to supporting one another in achieving our customer service goals.
Responsibilities include but are not limited to:
- Manage contractor accounts and relationships.
- Provide exceptional customer service via phone, email, and mail.
- Input data to create new customer records, schedule jobs, generate repair estimates, send invoices, and process payments. (Comfort with multitasking across various programs and screens is crucial.)
- Schedule technician assignments, plan routes, coordinate site requirements, and respond to customer requests.
- Prepare and send invoices to customers, and follow up on overdue accounts.
- Quickly adapt to learning new systems and navigating different applications.
We take pride in providing exceptional customer service, and each team member contributes to the welcoming atmosphere our customers expect. Whether you have experience in customer service or are just starting out, we’re looking for passionate individuals to join our team. If this sounds like a fit for you, we’d love to meet you!.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21 - $24