What are the responsibilities and job description for the Billing and Operations Specialist position at Backhaul Direct, LLC?
As one of the fastest growing providers of third-party logistics in the industry, we rely on a savvy squad of straight shooters who know how to get the job done. This explosion of growth and expansion means that we need to add some fresh talent to our roster of major players and our support team is no exception. Become a member of our growing team in our laid-back office environment located in Indianapolis today!
As a Billing and Operations Specialist, you will support the Accounting and Operations teams to ensure the carrier billing functions run proactively and smoothly. The Billing and Operations Specialist provides support to both our external carriers and internal carrier sales department along with our operations department. You will verify, update, and process our carrier payables. Our ideal candidate will have a strong attention to detail with the ability to be accurate and timely.
Who is Backhaul Direct?
An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Backhaul Direct has been evolving since 2004—from a small start-up to becoming a major domestic and international logistics provider. BHD's balanced approach towards innovation and customer service gives our shipping clients the ability to stay ahead of the curve, while still receiving one-on-one personal attention.
What will you do as a Billing and Operations Specialist?
- Audit proof of deliveries and other carrier provided paperwork for accuracy compared to customer requirements
- Proactively research customer requirements and billing details and ask for clarification when needed
- Review and analyze all accessorials adding on the carrier side that may not have been added yet on the customer side of the transaction(s)
- Collaborate with our sales and operations teams to understand their accounting and billing needs
- Identify and elevate discrepancies and errors to the appropriate dept/person for resolution
- Build relationships with carrier accounting contacts
- Display top-notch customer service skills when dealing with external customers alongside internal team members
- Track outstanding issues and consistently follow-up
- Execute administrative tasks, including document uploading and retrieval
- Communicate internally via email or phone to retrieve purchase order approvals, load tenders, and/or discuss billing issues from sales and operations
- Continue to improve and innovate the billing process
What skills and/or qualifications do you need to be successful as a Billing and Operations Specialist?
- Bachelor’s degree in Accounting or Business-related field preferred
- Previous billing experience required, minimum 1 year
- Experience with HubTran a plus
- Detail-oriented and enjoys problem-solving
- Excellent and proven customer service skills
- Knowledge of MS Office and Excel
- Ability to multi-task and prioritize work effectively and be a quick learner
- Possess strong work ethic and desire for continuous improvement
This is an in-office position.
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
