What are the responsibilities and job description for the Customer Success Leader - May/June 2025 position at Backhaul Direct, LLC?
Are you a motivated individual with a hunter mentality? Are you an agile communicator and like to connect with others effortlessly? While others hesitate, you listen to your gut and know when to pull the trigger on decisions. Is relationship building organic for you because you listen with the intent to understand? Do teammates respect you because you have a way of elevating the people around you? If you answer yes to these questions, then the Customer Success Leader may be a good fit for you.
Backhaul Direct is hiring a Customer Success Leader for our Indianapolis, IN office to join the team and hit the ground running. The Customer Success Leader will be actively prospecting customers to help streamline their shipping and transportation needs while utilizing Grapevine (Backhaul Direct’s proprietary TMS). Our ideal new team member will have a proven track record of creating strategic relationships with customers by becoming a trusted expert in all their supply chain needs. At Backhaul Direct, we are more than just a brokerage, we are a consultant to our customers supply chain needs.
Who is Backhaul Direct?
An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Backhaul Direct has been evolving since 2004—from a small start-up to becoming a major domestic and international logistics provider. BHD's balanced approach towards innovation and customer service gives our shipping clients the ability to stay ahead of the curve, while still receiving one-on-one personal attention.
What will you do as a Customer Success Leader?
- Responsible for developing and maintaining a book of business by building prospects, generating leads, researching and contacting potential customers in a competitive, fast-paced industry
- Looking for the challenge of bringing in new customers by providing excellent customer service
- Responsible for in depth research on prospects while strategically building book of business
- Generate new sales leads through networking to build and maintain relationships
- Maintain and expand your database of prospects
- Become an expert on Grapevine TMS; display a deep understanding of its functionality, features, and impact for potential and established customers and be able to leverage it to add value to your portfolio
- Educate customers on the benefits of Grapevine TMS and all services offered by Backhaul Direct
- Coordinate with Account Management team and the customer to implement the customer's solution, including participation in onboarding
- Work within your team and other BHD team members to produce innovated ways to grow and improve accounts
What are the qualifications of the Customer Success Leader?
- Bachelor’s degree highly desired
- 0-2 years of previous sales experience in the transportation industry preferred
- Hunter mentality
- Proven past success in managing relationships with business partners
- Experience working with and presenting to C-level executives.
- High energy level to thrive in a fast-paced environment
- Proven ability to contribute to a dynamic and high-energy sales team
- Exceptional verbal, written, and face-to-face communication skills
- Ability to work independently and remain on-task with minimal supervision
Why choose Backhaul Direct?
- Competitive salaries with uncapped commission potential
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
- 90-day training program (think of it as getting paid to continue your education)
- Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct)
- Robust benefit packages (including medical, dental, vision, life, disability, 401k match, PTO, and paid holidays)
- Internal growth opportunities for high performers
- This is an in-office position
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
