What are the responsibilities and job description for the Collection Agent position at Backlund Investment Co.?
Job Overview
We are seeking a motivated and detail-oriented Collection Specialist to join the Better Banks team. Primarily being responsible for general loan collection at the bank with a particular focus in the dealer loan program, this position is responsible for developing relationships with customers, negotiating payment plans to collect outstanding debts in a timely manner, and for coordinating legal action, such as disposition of assets, when necessary.
Responsibilities
- Reviews the loan delinquency list on a weekly basis, and coordinates customer contact, and ongoing collection strategy collaboration with lending staff
- Advises customers of payment options available, and suggests satisfactory methods of payment
- Negotiates suitable payment plans and maintains detailed records of all customer interactions
- Develops and maintains a working knowledge of collection laws, regulations, and follows the Bank’s standard operating procedures on required documentation. Communicates with lawyers, dealerships, and insurance companies to institute legal action when customers fail to pay debt in a timely fashion
- Manages customer information related to delinquent customers in the lending software programs
- Performs other duties as assigned by management
Experience
- Previous experience in collections is preferred.
- A Bachelor degree in business, finance, or related field is preferred. Applicable experience may be taken into consideration as replacement of degree.
- Strong negotiation skills with the ability to persuade customers while maintaining a positive relationship in an ethical framework.
- A minimum of 2 years’ experience in collections, preferably in a bank setting is desirable.
If you are a results driven individual looking for an opportunity to grow your career in collections while making a difference for our customers, we encourage you to apply.
Learn more about Better Banks here: https://www.betterbanks.com/forms/application-for-employment
Job Type: Full-time
Pay: $18.00 - $24.75 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $25
