What are the responsibilities and job description for the Outbound Customer Service Representative position at Backroads PA Local Services LLC?
Job Overview
We are seeking a dedicated and enthusiastic Outbound Customer Service Representative to join our dynamic team. In this role, you will be responsible for reaching out to potential customers who met with one of our brand ambassadors and expressed interest in our products and services to encourage them to schedule an appointment with one of our design consultants. Your primary focus will be on enhancing customer satisfaction, resolving inquiries, and promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Conduct outbound calls to existing and potential customers to provide information about products and services and our current promotions.
- Address customer inquiries, concerns, and feedback in a professional manner.
- Utilize effective phone etiquette while using a script and rebuttals to ensure a positive customer experience.
- Document customer interactions accurately in the call center system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
Requirements
- Proven experience in customer service or call center environment is preferred but not required.
- Excellent communication skills in English.
- Strong phone etiquette with the ability to bond with and engage customers effectively.
- Ability to work collaboratively within a team while also being self-motivated.
- A commitment to providing high-quality client services and support.
- Basic knowledge of sales techniques is beneficial but not required.
Join us in delivering outstanding service and creating lasting relationships with our customers!
Job Types: Full-time, Part-time
Pay: $12.50 - $30.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $30
