North American Leadership Development Manager

The Leadership Development Manager (NOAM) will work closely with all LD Managers and partner with the global LD Team at large to ensure adequate and timely support and management of our NOAM Field Staff. This manager role will have several specific areas of focus but will also be a versatile and key player within the global LD team. This role will directly manage the NOAM LD Lead/Specialist/Coordinator positions. This position requires someone that embodies the Mentor criteria, with exceptional leadership, commanding and effective presence as a facilitator and speaker, excellent written communication skills, self-sufficiency, attention to detail and great organizational skills. 

The driving success metrics of this role will be NOAM Leader Performance, Satisfaction and Retention.

Important Details:

• Based in SLC, Utah. Full Time, Year-Round.
• Reports To: Mike Weed – Director of Leadership Development - NOAM 

Responsibilities and Duties: 

• Field Staff Hiring: Primary partner to the Director of LD to execute our annual
• Field Staff Hiring process. Under the direction of the Director of LD, this role will manage our Field Staff application and ATS (Salesforce), assist in recruiting, hiring website content, serve as the primary coordinator of US and CAD Hiring Events, facilitate weekly interview team meetings and manage all candidate communication & material throughout the hiring & onboarding process.   
• Field Staff Training: Ownership of the execution US and Canada New Leader Training, BLUE, New to NOAM, and a key partner in new TPS training. Outside of these programs this role will support the team actively with Train the Trainers and Mentor Training.  
• Performance Management: Oversee field support, performance management and crisis/ emergencies (including weekends occasionally) of NOAM Field Staff.  Partner with RDs/RLs to make 2-4 Field visits a year. Participate in monthly schedule draft reviews. Activate performance & corrective action plans as deemed necessary.   
• Mentor Team Leadership: Partner with LD Managers to support and develop our mentor team by providing leadership for all Mentors, globally.  Assist the Director of LD and other LD Managers in the hiring and training of H&T members. This role will be the primary performance manager to our US and CAD Mentor Team.   
• Other Tasks as Deemed Necessary  
• This role is a key part of the Field Manager Team and will attend all events and meetings determined for Field Managers.   

Competencies: 

• Previous H&T experience and being part of the mentor team would be a plus.
• Organizational Skills: Superb organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.   
• Leadership Skills: Natural leadership abilities with the skillset to motivate others, provide constructive feedback, and lead by example.   
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with team members at all levels and across cultures.   
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and circumstances.   
• Professional Growth: Demonstrated commitment to professional growth and development, with a desire to continually learn and improve.   
• The ideal candidate has a high performing Trip Leading trajectory, and is in the top 75%, with at least 3 years of mentoring and H&T experience preferred. They have superb organizational skills and attention to detail, while also keeping the “big picture” in mind. They know what it takes to be a great Backroads Field Staff. They are a natural “leader among leaders” with the skillset to motivate others, multi-task and give and receive feedback effectively. This is an incredible opportunity for professional growth. Must demonstrate and/or develop exceptional communication skills – written and verbal – and have the ability to work with managers, Ops staff, Field Staff, vendors, Scheduling. Must be capable of educating and advocating for Field Staff, sometimes at the same time. This includes coaching, supporting, redirecting, and performance management.   
• Someone who knows how and when to prioritize being people-focused vs. task-focused will thrive in this role. 

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Key Metrics / Performance Expectations: 

• Field Staff Performance Management 
• Mentor Team Training and Alignment 
• Interview Team Training and Alignment 
• Global Ownership of all Training Material 
• Applicant Tracking System Maintenance and Management 

Skills and Qualifications: 

• The ideal candidate has a high performing Trip Leading trajectory, and is in the top 75%, with at least 3 years of mentoring and H&T experience preferred.  
• Exceptional attention to detail, strong organizational skills, and rapid, accurate data entry ability. Analytical skills preferred. 
• Ability to learn quickly and navigate multiple systems 
• Impeccable time management and prioritization skills  
• Strong written and verbal communication skills • Ability to work effectively as part of a team and also be able to self-direct 
• An upbeat attitude and the ability to stay calm under pressure 
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors  
• Experience in Microsoft Excel, Word and Outlook and the technical aptitude to learn proprietary databases 

Work Environment: