Travel Coordinator

Who You Are:

Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!

About the Scheduling Department:

The Scheduling Team is at the heart of ensuring our trips run smoothly; crafting schedules and organizing logistics that keep our Field Staff in the right place at the right time. The team plays a crucial role in balancing business needs by ensuring trips are staffed efficiently, on time, and within budget. Their work directly impacts the success of our operations, optimizing travel days and aligning Field Staff assignments to meet business demand while maintaining a seamless experience for both staff and guests.

About the role:

The Travel Coordinator plays a vital role within the Scheduling Team, working to support our Field Staff (Global Backroads Leaders and Trip Prep Specialists) with their travel needs as they move from region to region, throughout the season. In this role you will work closely with our third-party travel vendor to provide travel support and approvals for all travel inquiries and requests. In addition, you’ll monitor travel costs, assist Field Staff with budget inquiries and deviations, and support the scheduling team with travel reports, processes, and administrative tasks. You will be a great fit for this position if you have at least 1-2 years of experience working in an administrative role, resolving a high volume of inquiries and requests while exercising strong attention to detail, time management, and problem-solving skills.

What you’ll be doing:

• You will serve as the primary point of contact for all Field Staff travel inquiries, including flight change approvals, policy clarifications, global visa and compliance programs, and other travel-related questions—all while ensuring alignment with Backroads company policies.
• You’ll collaborate with our third-party travel partner, Concur, to review Field Staff travel requests and deviations, ensure adherence to travel policies, and identify opportunities for policy improvements.
• You’ll manage the travel team inbox by triaging and responding to inquiries promptly and efficiently.
• You’ll audit Field Staff schedules for missing or excess travel days, adjusting travel days as needed.
• You’ll process Field Staff travel deviations and accurately track reimbursements owed to Backroads for recovery.
• You’ll ensure that travel expenses are categorized in our expense tracking system accurately and on time.
• You’ll work to research and maintain the Field Staff travel budget sheet, updating budget information in our proprietary systems as necessary.
• You’ll also act as the point of contact for our Canadian Travel insurance provider, and complete expense reporting for all Canadian Field Staff travel insurance.
  
  

What you’ll need to be successful: 

• Required 1-2 years of previous administrative experience in a fast-paced work environment.
• Strong written and verbal communication skills. 
• Strong problem solver with the ability to exercise sound judgement in making decisions.
• Exceptional attention to detail, organization & time management skills.
• Quick learner & systems savvy.
• Ability to work independently and as part of a team efficiently.
• Empathetic, helpful, and upbeat personality with a strong desire to support fellow colleagues. 
• Proficiency with MS Office Suite
  
  

Work Environment:

• Salt Lake City, UT
• 4 days in office
  
  

Interview Process:

• Recruiter screen: 30 min
• Panel interview: 45 min virtual
• Hiring manager interview: 30 min in person, SLC
  
  

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga
  
  

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.