Collections Specialist

Job Description

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers and playing a critical role in maintaining the company's cash flow and minimizing bad debt. This role involves direct communication with clients to negotiate payment plans, resolve billing issues, and ensure timely receipt of payments.

The salary for this position will be commensurate with education or work experience.

What You Will Be Doing

• Collaborates with internal and external customers to find resolution of delinquent invoices and all discrepancies. 
• Emails and calls customers to collect past due balances according to portfolio assignment.
• Records collection information on customers’ accounts in databases.
• Creates promises to pay in the database when confirmed payment commitments are received.
• Collect payments via credit card via phone or email, following guidelines.
  
  

What We Are Looking For

• Education: Bachelor’s Degree in Accounting, Finance, or a relevant field; or the equivalent work experience.
• 2 years of experience in B2B Collections preferred.
• Prior experience with customer web portals preferred.
• Knowledge of accounting principles, practices, and applications.
• Advanced knowledge of MS Office, including Excel.
  
  

What You Will Get In Return

• Generous Salary and Bonus Program(s)
• Low-cost Medical, Dental, and Vision Insurance.
• 401(k) Plan with Employer Matching
• Employee assistance program (EAP) that allows for covered behavioral health visits.
• Generous Vacation Programs.
• Employee Referral Programs.
• Employee Training Program(s).