What are the responsibilities and job description for the Customer Quality Coordinator position at Badger State Staffing?
Job Description
Job Description
Badger State Staffing is seeking a Customer Quality Coordinator to play a vital role in ensuring the production and delivery of high-quality food products that meet all regulatory and customer requirements. This position requires a strong understanding of quality assurance principles, meticulous attention to detail, and the ability to work effectively within a fast-paced manufacturing facility.
Primary Duties :
- Manage the end-to-end process of customer complaints related to product quality, from initial receipt to final resolution
- Perform initial investigation including inventory checks, product data, process and test data, review retains
- Collaborate cross-functionally with various teams including Customer Support, Sales, Manufacturing, Quality, Engineering, and R&D to investigate and analyze the root causes of customer complaints
- Maintain accurate and comprehensive records of all customer complaints and their resolutions
- Work closely with the Quality Assurance team and quality engineer to ensure alignment of quality processes and procedures
- Collaborate with the Customer Support team to improve customer satisfaction and communication during the complaint resolution process
- Complaint data entry into quality database
- Perform or participate in inspecting and assigning disposition of returned product
- Backup to prepare certificates of conformance, certificates of analysis, and any other inspection documentation required by customers, accurately and in a timely fashion
- Additional projects as assigned
- Provide PPAP, COA backup, upon becoming independent in the role
Qualifications :
