What are the responsibilities and job description for the Desktop Support Technician position at BAE Systems USA?
Job DescriptionInstalls, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and / or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. May be needed to provide Service Desk support during surge periods.Required Education, Experience, & SkillsHigh School Diploma and 5 years work experience or equivalent experience.Extensive knowledge of PC Hardware.Extensive knowledge of Windows OS (Win10, Win11).Excellent working knowledge of M365 and OneDrive environments.Excellent verbal and written communication skills.Working knowledge of network infrastructure, network routers, switches, WAPs, protocols.Working knowledge of Linux OS.Preferred Education, Experience, & SkillsAssociates Degree in Information Technology or Computer Science with 3 years experience.Bachelor's Degree in Information Technology or Computer Science with 2 years experience.CompTIA A certified.Working knowledge of ServiceNow ticketing system.Pay InformationFull-Time Salary Range : $59,520 - $95,280.Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.Employee BenefitsAt BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered : health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and / or job specifics.Desktop Support Technician108532BREEO Career Site Equal Opportunity Employer. Minorities, females, veterans, individuals with disabilities, sexual orientation, gender identity, gender expression.#J-18808-Ljbffr
Salary : $59,520 - $95,280
