What are the responsibilities and job description for the SAP BRIM Support Consultant position at Baer Group?
Baer is looking for SAP BRIM Support Consultant for a 10 month remote project.
Title: SAP BRIM Support Consultant
Location: Remote (Must be based in US)
Duration: 10 months
Rate: Hourly Plus Expenses Reimbursed
Alignment: W2 or Individual C2C (Vendors Not Permitted)
Description:
Requirements:
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
Title: SAP BRIM Support Consultant
Location: Remote (Must be based in US)
Duration: 10 months
Rate: Hourly Plus Expenses Reimbursed
Alignment: W2 or Individual C2C (Vendors Not Permitted)
Description:
- Provide expert-level technical support for users of SAP BRIM, addressing issues related to billing processes, customer contracts, pricing, and revenue recognition.
- Investigate complex billing issues, identify root causes, and propose and implement effective solutions to resolve recurring issues. Ensure quick and effective resolution to minimize business disruptions.
- Assess and implement changes to the SAP BRIM configuration based on business updates, new requirements, or additional functionalities. Ensure that all changes undergo proper testing and are well-documented.
- Maintain accurate and comprehensive documentation on SAP BRIM configurations, troubleshooting guides, and best practices. Develop and manage a knowledge base for future reference, enabling users to resolve common issues independently.
- Work closely with business teams, functional consultants, and other technical teams to ensure smooth operation of SAP BRIM and provide effective solutions for user inquiries.
- Assist in user training sessions to ensure effective usage of SAP BRIM functionalities and provide ongoing support as needed to enhance user experience.
- Continuously analyze SAP BRIM functionality and suggest improvements to streamline processes, improve user experience, and enhance the overall system performance.
Requirements:
- Strong knowledge of SAP BRIM functionalities, including Convergent Charging, Contract Accounting, Subscription Billing, and Order-to-Cash (O2C) processes.
- Proven experience in diagnosing and troubleshooting technical issues related to SAP BRIM and resolving complex billing, pricing, and revenue recognition problems.
- Experience with assessing, implementing, and managing configuration changes to SAP BRIM systems, ensuring proper testing and documentation for all changes.
- Ability to create and maintain detailed and organized documentation, including configuration guides, troubleshooting manuals, and knowledge base articles.
- Strong analytical skills with the ability to identify the root cause of issues, propose effective solutions, and implement them in a timely manner.
- Excellent communication skills with the ability to convey technical concepts to both technical and non-technical users clearly and concisely.
- Strong focus on providing high-quality customer support, responding to user queries promptly, and ensuring customer satisfaction through effective solutions.
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
