What are the responsibilities and job description for the SAP SCM SPP Help Desk Consultant (16677) position at Baer?
Job Details
Baer is looking for SAP SCM SPP Help Desk Consultant for a 6 month project located in Dearborn, MI.
Title: SAP SCM SPP Help Desk Consultant
Location: Onsite - Dearborn, MI
Duration: 6 months
Rate: All-inclusive
Alignment: W2
Description:
- Resolve L1, L2, and L3 tickets raised by clients in the SAP SCM and SPP space. Troubleshoot and provide timely, effective solutions to issues related to system functionality, configuration, and user queries.
- Implement necessary configuration changes in SAP SCM/SPP systems as per client requirements. Identify, troubleshoot, and resolve bugs, ensuring systems are functioning efficiently.
- Conduct thorough testing of changes made to the SAP SCM/SPP environment. Ensure proper documentation of all modifications, bug fixes, and enhancements. Oversee deployment of system changes, ensuring seamless updates and minimal disruption to operations.
- Lead client-facing conversations to understand their needs, explain solutions, and manage expectations. Establish strong client relationships to provide excellent customer service and ensure client satisfaction.
- Handle and resolve escalated issues, ensuring timely resolution and providing high-level support to address critical concerns. Work closely with clients and internal teams to address complex problems and prevent future issues.
- Supervise and manage a team of help desk professionals. Allocate tasks, ensure timely responses to client tickets, and guide the team in resolving issues. Provide coaching and mentorship to team members to enhance their skills and performance.
- Contribute to the enhancement of help desk processes, identifying opportunities to improve the efficiency of ticket resolution, system configurations, and client communications.
Requirements:
- Proven experience with SAP SCM (Supply Chain Management) and SAP SPP (Supply Chain Planning) modules.
- Strong background in resolving L1, L2, and L3 tickets in SAP environments.
- Experience performing configuration changes, troubleshooting, and resolving bugs within SAP SCM/SPP systems.
- Solid understanding of supply chain management processes and integration with SAP systems.
- Expertise in testing, documenting, and deploying system changes or bug fixes.
- Ability to lead client conversations, manage expectations, and ensure client satisfaction.
- Leadership experience in managing a help desk team, providing task delegation, guidance, and support.
- Ability to thrive in a fast-paced, customer-facing environment.
- Experience working in an Agile or service management framework.
Company Overview:
Baer is an Enterprise Performance Partner providing job opportunities with several 1st Tier Global Systems Integrators and a wide array of Fortune 1000 clients. Baer consultants and employees enjoy access to the highest profile job opportunities across leading Enterprise Technology Solutions ranging from Digital Transformation programs utilizing the latest technologies from SAP and Oracle to a wide range of emerging Cloud based infrastructure, application and AI related solutions. At Baer we aim to provide a best-in-class engagement experience for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions. Baer is an equal opportunity employer including disability/veteran.