What are the responsibilities and job description for the General Manager - Manchester, NH position at Bagel Works?
Job Type
Full-time
Description
Overview :
The Works Caf General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.
The Works offers :
competitive pay with monthly bonus potential
fun environment, great food that people love
earned time off
flexible hours
health, dental, and vision Insurance
401-K with match
free bagel with cream cheese, coffee and tea every shift
60% employee meal discount - on and off the clock
appreciation bonus potential for team members
paid time to volunteer in the community
employee loan program
socially and environmentally considerate employer and restaurant operator
investment in you and your career growth
Requirements
Responsibilities include but are not limited to the following :
Able to perform all responsibilities of restaurant team members
Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff
Foster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflicts
Implement training programs to enhance team member skills and performance
Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systems
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity
Ensure exceptional customer service by providing a welcoming and friendly atmosphere
Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues
Monitor and control food and labor costs, inventory levels, and waste to maximize profitability
Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships
Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities
Communicate restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training, marketing, and sampling
Completion of GFS and other vendor orders to ensure all products are fully stocked but within par needs
Conduct operational assessments and corresponding action plans for food safety and company standards
Ensure restaurant budget is met as determined by District Manager
Education / Experience :
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
College Degree preferred
Key Competencies :
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Ability to train and develop a team including giving positive and constructive feedback
Guest focused
Time Management
Ability to manage conflict
Problem solving
Motivating others
Physical Demands and Working Conditions :
Standing on feet for extended periods of time
Repetitive motion including bending, stooping and reaching
Lifting objects, including boxes, ice, and product up to 50lbs (if applicable)
Working in a small space
Exposure to extreme temperatures
50 hours per week, 10-hour shifts
Evenings, Holidays, and Weekend availability may be required
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