What are the responsibilities and job description for the Sr End User Technical Support Analyst position at Bahwan CyberTek Inc.?
Job Details
Must Have:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
The scope of the proposed services will include the following:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case-by-case basis
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
