Parts Clerk

Description

Bailey is seeking a customer-focused and organized Parts Clerk to join our team! This role is essential in ensuring the efficient operation of our parts department by providing outstanding service to customers and internal teams. The Parts Clerk will handle sourcing, ordering, inventory management, and customer support while contributing to the overall success of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a parts representative for walk-in customers, providing professional assistance and support.
• Source and procure parts for lift trucks based on customer and technician needs.
• Manage phone orders, process requests, and provide accurate parts quotes to customers.
• Order parts for stock and technician use, ensuring availability and timely delivery.
• Assist with inventory control, maintaining accurate stock levels and records.
• Collaborate with dispatchers to coordinate parts stock transfers between branches.
• Support Bailey Company sales representatives with quoting and pricing assistance.
• Help with shipping and receiving operations, ensuring accuracy and efficiency.
• Deliver exceptional customer service in all interactions.
• Actively support all sectors of the Bailey Company by meeting departmental needs.
• Comply with the company’s safety, training, and environmental sustainability initiatives.
• Perform other duties and special projects as assigned.

What we offer:

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short and long term disability.
• Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.

Requirements

JOB REQUISITES:

The individual in this position should be proactive, motivated, strategic, personable, goal-oriented, reliable, collaborative, ethical, able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees. A successful candidate should embrace and exhibit our Guiding Values:

• We focus on our customers’ success
• We operate as a team
• We do the right thing
• We look to the future
• We believe in the importance, and in the power, of diversity
• We are stewards of the environment

Education/Training/Experience:

• High School diploma or equivalent
• 1-2 years related experience

Skills, Knowledge, and Abilities:

• Willingness and ability to work with new computer programs.
• Ability to interact with customers and employees in person and over the phone.
• Strong interpersonal and communication skills.
• Excellent computer skills - including Word, Excel, Outlook, etc.
• Strong multitasking, time management and organizational skills.
• Ability to multitask and work collaboratively in a fast-paced environment.
• Commitment to providing excellent customer service.
• Experience in parts sourcing, inventory management, or related roles is preferred.

Bailey is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Bailey is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.