Parts Manager

Description

Bailey is looking for a Parts Manager to join our Tullahoma, TN branch. The Parts Manager is responsible for the Parts Department at their branch, including direct management of all Parts Department employees. Teamwork is essential to this position, as clear communication and collaboration with the Service Manager, General Manager, Executives, other Parts Managers, and all direct reports is required to achieve branch and company-wide goals. The Parts Manager reports directly to the Service Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

a) Human Resources & Hiring

• Responsible for creating and maintaining a professional culture and atmosphere that leads to strong performance and employee retention.
• Work with the HR Department and Service Manager to ensure that all HR procedures are followed in the Parts Department, including immediate, clear documentation of incidents and concerns with appropriate disciplinary action as necessary.
• Complete annual employee reviews of all Parts Department employees. Discuss all employee reviews with the Service Manager.
• Work with the Service Manager to hire a diverse, high performing staff.

b) Internal Communication and Teamwork (other managers, GMs, direct reports)

• Communicate professionally and timely with other Parts Managers, Service Managers, GMs, Executives, Corporate, and all Direct Reports.
• Understand the role of everyone at The Bailey Company and ensure everyone in their department understands their role and related expectations.
• Regularly provide performance updates to the Service Manager and communicate any issues that arise immediately.
• Participate in all Parts Manager meetings.
• Communicate Corporate and Human Resources information to Parts Department employees.

c) External Communication (Suppliers, Vendors, Customers, etc.)

• Communicate professionally and timely with all suppliers, vendors, customers, etc. Ensure all direct reports do the same.
• Understand the roles and responsibilities of The Bailey Company in relation to suppliers, vendors, and customers, while upholding expectations on both ends.

d) Parts Department

• Manage all Parts Department staff.
• Assist with receiving and organizing stock and emergency orders of parts.
• Review performance reports monthly with the Service Manager and develop a game plan for improving Parts Department performance. Ensure truck and consignment stock reports are run every day.
• Ensure timely processing of incoming parts orders so that customers receive their order as soon as it arrives, ensure all completed counter documents are closed daily and all emergency customer orders are placed before shipping deadlines. Follow up on all open orders both for customers and orders to our vendors to verify the ship date.
• Approve all vendor invoices (EDI and manual) each day, including verification that price, quantity shipped, and freight are billed correctly.
• Work with the Service Manager, Sales, and other Parts and Service Staff to quote parts and service.
• Oversee all parts returned are credited to the vendor and complete the corresponding return documents for tracking. Track and follow up on return documents to ensure we’ve received all credits from vendors.
• Order supplies as needed for the department and/or branch (paper, counter documents, shipping labels, packing tapes, bin boxes, etc.).
• Ensure customer consignments are checked at least every 30 days in order to properly manage the consignment’s parts stock and billing.
• Analyze and manage inventories and consignments to ensure we have the optimal quantities of parts. Prepare for and complete yearly inventory at the branch, on company vehicles, and at customer consignments.

e) Safety

• Work with the Service Manager, Safety Director, and Direct Reports to ensure safety plans and all safety protocols are followed to prevent incidents.
• Ensure safety incidents are handled properly, including documentation, reporting, training, and discipline.

f) Training

• Ensure all employees are up to date with required training and identify any additional training needs within the department.
• Develop and execute training events, documents, and programs for direct reports in conjunction with the Service Manager.
• Serve as a liaison between the Service Manager and Corporate Trainer to improve and maximize the Bailey Company and/or our supplier’s training programs.

g) Technology

• Understand and fully utilize DIS, Service Logistics, and all other necessary technologies. Ensure Parts Department staff understand how to use all relevant technology to complete their tasks efficiently.

h) Sustainability

• Responsible for achieving the Bailey Company’s environmental goals (zero waste, solar energy, etc.) at the branch.

i) Additional Duties and Special Projects

• Handle other duties and special projects as assigned.

What we offer:

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short and long term disability.
• Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.

Requirements

The individual in this position should be responsible, proactive, personable, a problem solver, reliable, a team player, ethical, intelligent, a leader, and able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees.

Education/Training/Experience:

• College Degree (preferred)
• 2 years experience in parts and/or service (preferred)
• 2 years of management experience

Skills Knowledge and Abilities:

• Excellent interpersonal and customer/employee relations skills
• Strong leadership, management, and sales skills
• Great communication skills (written and verbal)
• Willingness to learn new technology
• Working knowledge of office equipment operations
• Highly motivated
• Knowledgeable about our equipment and the market