What are the responsibilities and job description for the Service Clerk position at Bailey Equipment and Intralogistics?
Description
Bailey is looking to add a Service Clerk to our Piney Flats team! The person in this role must be responsible, friendly, and capable of juggling various tasks throughout the day. The Service Clerk reports to the branch Service Manager and interacts with both internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain communications with customers throughout the service process.
- Submit warranty claims and monitor to completion.
- Tracs System (Recall notices).
- Crown System (Recall notices).
- Answer service request email and phone calls.
- Dispatch Technician(s) according to customer needs.
- Communicate with technicians on ordered parts for service orders.
- Collaborate with parts department on a daily basis.
- Other administrative and service department tasks as assigned.
What we offer:
- Competitive pay.
- Comprehensive benefits.
- Multiple health plans including one plan with 100% employer paid premiums.
- Generous 401K matching.
- 100% Employer paid short and long term disability.
- Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
- A family owned and operated business that prioritizes the needs of our employees and customers.
- The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.
Requirements
The individual in this position must be personable, flexible, reliable, ethical, and a problem solver with a mind geared toward continuous improvement. To be successful in this role, candidates will promote the highest quality of customer service for our internal and external customers.
Education/Training/Experience:
- High School diploma or equivalent
Skills, Knowledge, and Abilities:
- Strong communication skills.
- Proficient computer skills, including Word, Excel, Outlook, etc.
- Experience in telecommunications preferred, but not required.
- Ability to handle conflict.
- Willingness to adapt, learn, and take direction.
- Ability to maintain a positive presence in the workplace.
- Good, safe work habits.
